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PacificSource is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths.

Serves as the primary business systems liaison for enterprise document management, print, and fulfillment operations, vendor integrations, and workflow technologies. Partners with Information Technology, vendors, and business stakeholders to enhance system functionality, optimize business processes, and improve operational efficiency.

Essential Responsibilities:

• Gather, analyze, and document business and system requirements.
• Facilitate system enhancements and process improvements.
• Support vendor integrations and ongoing system connectivity.
• Configure and maintain document management and workflow solutions.
• Develop and execute system testing activities, including user acceptance testing.
• Troubleshoot and resolve production issues in collaboration with internal and external partners.
• Support software implementation projects and system upgrades.
• Maintain system documentation, procedures, and configuration records.
• Manage release activities, including validation and deployment support.
• Collaborate with Information Technology and business partners on technical initiatives and strategic projects.

Supporting Responsibilities:

• Assist with project planning, implementation, and post-implementation activities.
• Develop user guides, reference materials, and training documentation.
• Participate in operational excellence and continuous improvement initiatives.
• Conduct system audits and support compliance activities.
• Meet department and company performance and attendance expectations.
• Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
• Perform other duties as assigned.

SUCCESS PROFILE

Work Experience: Minimum of 2 years of experience in business systems analysis, application support, healthcare technology, operational systems, or related field required. Experience supporting business applications, system integrations, and operational workflows required.

Education, Certificates, Licenses: Bachelor’s degree in business, Information Systems, Healthcare Administration, Computer Science, or a related field preferred. High school diploma or equivalent required..

Knowledge: Business analysis principles and methodologies. Systems integration concepts and technologies. Healthcare applications and business processes. Document management and workflow systems. SQL, reporting tools, or data analysis tools preferred. Microsoft Office Suite applications.

Competencies

Adaptability

Building Customer Loyalty

Building Strategic Work Relationships

Building Trust

Continuous Improvement

Contributing to Team Success

Planning and Organizing

Work Standards

Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 10% of the time.

Skills:

Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, Teamwork

Compensation Disclaimer

The wage range provided reflects the full range for this position. The maximum amount listed represents the highest possible salary for the role and should not be interpreted as a typical starting wage. Actual compensation will be determined based on factors such as qualifications, experience, education, and internal equity. Please note that the stated range is for informational purposes only and does not constitute a guarantee of any specific salary within that range.

Base Range:

$56,779.86 - $96,525.75

Our Values

We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:

• We are committed to doing the right thing.

• We are one team working toward a common goal.

• We are each responsible for customer service.

• We practice open communication at all levels of the company to foster individual, team and company growth.

• We actively participate in efforts to improve our many communities-internally and externally.

• We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.

• We encourage creativity, innovation, and the pursuit of excellence.

Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.

Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.