Customer Service Analyst - Evernorth - Hybrid

Supports the clinical management and refill coordination of specialty pharmacy patients. Responsible for communicating with patients, caregivers, providers, and internal teams to coordinate medication deliveries, complete refill activities, maintain accurate documentation, and provide exceptional customer service.

What you’ll do to make a difference:

• Support specialty pharmacy operations, distribution, and patient care activities.
• Complete patient assessments and refill coordination.
• Maintain accurate patient records, medication profiles, and documentation.
• Handle inbound and outbound calls with patients, caregivers, providers, and medical staff.
• Coordinate medication deliveries and serve as a liaison between pharmacy, operations, patients, and providers.
• Provide onsite training and support for new hires, assisting with onboarding and process education at our Oakdale, PA office.
• Deliver excellent customer service while managing challenging situations professionally.
• Work independently, prioritize tasks effectively, and contribute to process improvements.
• Perform additional duties as assigned.

 

What you need to be successful:

• High School Diploma or GED required.
• Pharmacy Technician Certification preferred.
• Specialty pharmacy or healthcare experience preferred.
• Experience training or mentoring new hires preferred.
• Proficiency with Microsoft Office applications.
• Strong customer service and communication skills.
• Excellent organization, time management, and attention to detail.
• Ability to work independently and collaboratively.
• Professional, patient-focused, and adaptable.
• Maintains confidentiality and handles sensitive information appropriately.
• Takes initiative and demonstrates a commitment to quality.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.