Senior Technical Writer

Business Area:

Engineering

Seniority Level:

Mid-Senior level

Job Description: 

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry.  Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

Cloudera is looking for an experienced  content developer who can create  high-quality documentation, and contribute to the content within the product interface. The content you create is a key part of the user experience and enables our customers' success with Cloudera products and services. If you enjoy solving the puzzle of how to present complex, technical information, in a comprehensive, well organized, and easy to understand format, then this is the job and company for you.

As the Senior Content Developer you will:

• Lead and plan the technical documentation strategy for a group of Cloudera products and/or platform components
• Drive content development and technical documentation initiatives of your designated team
• Write a variety of technical documents for Cloudera products and services, including  installation guides, user guides, system administrator guides, how-to articles, tutorials, demo videos, and best practices
• Multi-task and take on ad-hoc requests to handle documentation changes at short notice
• Partner with User Experience team to contribute directly to the textual content contained within the product user interface, ensuring workflows and concepts are clear and easy to understand
• Create videos to assist end-users with their use of Cloudera products and components
• Partner with the internal tools team, product management, engineering team, and engineering program management to ensure your technical content is validated and published to Cloudera Documentation portal in a timely manner

We’re excited about you if you have:

• Proficiency in written English
• Excellent writing and editing skills. You must have 4 or more years of experience writing installation guides, user guides, system administrator guides, or run books for technical audiences such as database administrators, system administrators, or data cluster operators
• Experience using an XML/DITA authoring tool such as Oxygen XML for writing documentation
• Experience using GitHub
• Knowledge of typical IT or  data cluster job tasks, or, better yet, experience doing them
• Knowledge of data warehousing technologies or use cases 
• Excellent communication and teamwork skills, along with the ability to adapt to various methods of obtaining information from subject matter experts
• Ability to be flexible and to adapt to changing responsibilities, situations, tools, and requirements
• Ability to learn new technical subject matter quickly
• Ability to work as a self-starter who can work in a fast-paced and collaborative work environment with minimal supervision
• Ability to work across time zones with globally distributed teams

You may also have:

• Experience documenting Cloud products
• Experience with Python
• Experience writing developer guides and sample applications.
• Experience documenting management applications such as Oracle Enterprise Manager,   MySQL Enterprise Monitor, or VMWare vCenter.
• Experience documenting SQL products
• Experience documenting security for enterprise-level software
• Experience using Linux (Red Hat Enterprise, Ubuntu, or SUSE)
• Experience documenting or using open source products.
• Experience creating videos for documenting products or interest and ability to learn how
• Experience working in an agile-style development environment
• Experience working with AI tools to boost efficiency and productivity
• Writing samples and references are required.

What you can expect from us:

• Generous PTO Policy 

• Support work life balance with Unplugged Days

• Flexible WFH Policy 

• Mental & Physical Wellness programs 

• Phone and Internet Reimbursement program 

• Access to Continued Career Development 

• Comprehensive Benefits and Competitive Packages 

• Paid Volunteer Time

• Employee Resource Groups

EEO/VEVRAA

#LI-VG1