Claims Analyst

Claims Analyst

Location: Providence Area, RI | Full-Time | Onsite

The Hire is seeking a detail-oriented and highly organized Claims Analyst for an established Rhode Island organization within the automotive services industry.

This position will take ownership of insurance claims throughout the repair process, serving as an important liaison between customers, insurance carriers, adjusters and internal operations. The ideal candidate is organized, persistent and comfortable following a claim from initial intake through final resolution.

What You’ll Do

• Manage and monitor insurance claims from initial intake through final resolution
• Communicate with insurance carriers, adjusters, customers and internal team members regarding claim status and requirements
• Review insurance and repair estimates, supplemental requests, approvals and supporting documentation for accuracy and completeness
• Coordinate with insurance representatives regarding additional damage, repair requirements, parts, labor and other changes identified during the repair process
• Track approvals, payments, deductibles and outstanding documentation
• Identify discrepancies between insurance estimates and required repairs and work toward appropriate resolution
• Prepare and assist with supplemental claim submissions and follow up with carriers for timely approval
• Maintain complete, accurate and organized claim documentation
• Keep customers informed regarding claim progress, approvals, delays and outstanding requirements
• Work closely with operational teams to minimize insurance-related delays
• Proactively monitor outstanding claims and follow up on unresolved items
• Help troubleshoot claim-related issues and escalate more complex matters appropriately
• Provide a high level of customer service throughout the process

The client is specifically looking for someone who can work confidently with insurance carriers while maintaining accurate documentation and keeping claims moving forward.

What We’re Looking For

• 2+ years of experience in insurance claims, automotive claims, collision repair, estimating, adjusting or a related field preferred
• Previous experience communicating directly with insurance companies and adjusters strongly preferred
• Familiarity with automotive insurance claims and/or collision repair processes is highly desirable
• Strong organizational skills and exceptional attention to detail
• Ability to manage multiple active claims and changing priorities
• Persistent follow-up style and willingness to proactively seek answers and approvals
• Comfortable reviewing estimates, invoices and claims-related documentation
• Strong written and verbal communication skills
• Strong analytical and problem-solving abilities
• Comfortable learning claims-management and estimating technology
• Professional, confident and customer-focused communication style

These qualifications closely reflect the client's emphasis on claims/collision experience, insurance-carrier interaction, organization and persistent follow-up.

What Makes Someone Successful Here?

You won't be someone who simply sends an email and waits. Successful candidates will be proactive about following up, comfortable picking up the phone and capable of keeping customers, insurance representatives and internal teams aligned throughout the process.

This is an opportunity to join a busy, established operation where your ability to keep claims moving will directly impact both the customer experience and the efficiency of the overall repair process.