Claims Analyst

Main purpose

 As a Claims Analyst, you will play a vital role in protecting the company’s commercial and financial interests across our global shipping operations. You will manage the full lifecycle of demurrage and post-fixture claims - handling submissions, analysing complex charter party terms, negotiating outcomes, and ensuring timely settlement of every case.

You will have the opportunity to work closely with shipowners, brokers, counterparties, and internal commercial teams. Your ability to analyse, negotiate, and resolve claims will directly support Trafigura’s profitability while minimizing exposure and loss across the Group.

You will also contribute to broader commercial risk management by raising awareness of exposure, supporting contract negotiations, and participating in annual claims and exposure reporting.

Key responsibilities

• Prepare, analyse, and review demurrage and non-demurrage being all post-fixture items (deviation, speed up, heating, purging, port costs, freight differential, war risk costs)
• Manage the claims process end-to-end—from initial submission through negotiation with owners and counterparties to successful settlement
• Collaborate with internal stakeholders across all commercial teams to maximize recoveries and minimize losses
• Build strong working relationships with your customers and negotiate every line item with clarity and confidence
• Support exposure management through contract reviews, negotiation input, and annual reporting
• Contribute to enhancing awareness of risk exposure across the business
• Report P&L to internal stakeholders

Required qualifications

• Bachelor’s degree in Shipping, Economics, or a related subject
• Understanding of shipping terminology and maritime commercial practices
• Excellent proficiency in MS Office suite
• Fluent English (C2 level or equivalent), both written and spoken

Preferred qualifications

• Master's degree in Shipping, Economics, Finance, or a related field
• Previous experience in claims or operations
• Familiarity with charter party terms and conditions
• Experience with ERP systems
• Previous interaction with chartering or deals desk teams

Attributes for success

• Ownership: Takes responsibility for accuracy and timely resolution of issues
• Attention to Detail: Demonstrates diligence and thoroughness in reviewing complex agreements and invoices
• Communication: Negotiates effectively and clearly explains financial findings
• Organizational Skills: Manages multiple priorities while maintaining data integrity
• Resilience: Thrives in a fast-paced, high-pressure environment with competing priorities
• Analytical Thinking: Interprets charter party terms and explains cost implications on the P&L

Department overview

Based in our Athens office, the Claims Team centrally manages all demurrage and post-fixture claims for Trafigura’s global Oil and Dry Cargo operations. As the single coordination point for every maritime claim across the Group, the team plays a vital role in protecting commercial value, minimizing financial exposure, and ensuring accurate P&L reporting.

Working closely with traders, operators, charterers, and counterparties worldwide, the team handles the full lifecycle of complex claims—analysing, negotiating, and settling disputes to maximise profit for the Group. The Claims Team also raises exposure awareness across commercial desks, supports contract interpretation, and contributes to efficient, risk-aware cargo operations.

Key Relationships

Internal

Traders

Deals department (Risk Analysis team)

Chartering department

Operations department

Contracts department

External

Shipowners

Brokers

Counterparties

Equal opportunity employer

We are an Equal Opportunity Employer and take pride in a diverse workforce! We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, colour, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or handicap, disability, or any other legally protected status.