Supervisor, Clinical Operations (Posterior)

Description

Who We Are

At Panorama Eyecare, we are not just a team; we are a community of dedicated professionals united in our quest to provide the best eyecare anywhere. Our unflinching commitment to excellence and our core values are what make us an Employer of Choice. Join us in shaping the future of eyecare as we thrive together!

The Position:

As a Supervisor, Clinical Operations at Panorama Eyecare, you will play a pivotal role in our mission to deliver the best eyecare. You'll be part of a collaborative team that values Partnership, Engagement, Excellence, and Stewardship. Together, we create an environment where mutual respect is at the forefront, equipping you with the tools, training, and empowerment necessary to excel in your role.

The Role

The Supervisor, Clinical Operations will contribute to the fulfillment of Panorama Eyecare’s mission statement by being responsible for the direction, coordination, and day-to-day operational functions of clinical activities at assigned site(s).

Responsibilities:

• In coordination with clinical supervisor team, approves final schedule and staff PTO up to one month in advance for Optometry technicians.
• Helps manage daily staffing needs, including, but not limited to, coordinating coverage for callouts, correcting punches, approving timecards, and approving PTO.
• Maintains accountability in fostering a positive and team-focused environment.
• Acts as a resource and role model for other technicians.
• Stocks and cleans clinic as needed, including, but not limited to, maintaining inventory of all medications at designated site and communicating regularly with the Clinical Operations Manager when reordering of product is needed.
• Expected work distribution is 60% clinical technician and 40% administrative.
• Maintains organized communication systems to enhance clinic efficiency and collaboration.
• Ensures consistent, open communication with staff, leadership, and peer departments.
• Leads clinical team huddles daily or as directed by practice manager.
• Addresses operational issues with department leaders and implements solutions.
• Resolves patient concerns in coordination with physicians and staff.
• Oversees technician use of clinical systems to ensure optimal workflow.
• Monitors clinic operations and adjusts workflows based on patient volume.
• Stays informed on local, state, and federal updates affecting clinic operations.
• Leads hiring efforts for clinical roles and participates in staff terminations.
• Trains new hires on documentation and billing standards.
• Addresses staff concerns and manages performance as needed.
• Conducts performance evaluations and supports staff development.
• Develops and maintains clinical policies and procedures.
• Coordinates maintenance and repairs for clinical equipment.
• Completes additional tasks as assigned to support department goals.

Requirements

Who You Are

• Self-motivated, highly organized and demonstrates a strong attention to detail.
• Ability to be flexible to ever changing priorities with little daily supervision.
• Strong understanding of business practices and personnel management.
• Strong understanding of Medicare/Medicaid and insurance guidelines.
• Strong problem-solving skills, along with the ability to successfully mediate issues for patients and employees.
• Knowledge of computers and proficiency with computer software (Microsoft Office Suite) – Outlook, Word, Excel, PowerPoint.

Education/Certifications/Experience:

• High School Diploma or equivalent.
• 2+ years of experience as a clinical technician in an Ophthalmology setting.
• Medal program level of Diamond, current Supervisor, or Manager level.
• Previous supervisory experience within a healthcare setting, preferred.

Physical Demands (performed with or without reasonable accommodation):

• Ability to move throughout the clinic as needed to perform job duties
• Ability to lift up to 25 pounds.
• Ability to raise hands and arms to shoulder level without restriction, pain, or discomfort.
• Ability to perform extended use of physical or soft phones and computer terminals

Additional Job Details:

• This is a Full-Time Position
• This position is located at the Precision Clinic, at 3151 Precision Dr. Fort Collins, CO 80528.
• The wage range for this position is $34-36/hour.

Growth Opportunities

At Panorama Eyecare, we care about our employee’s ability to grow within the company. Therefore, we have created career growth plans that allow employees the ability to work toward their professional growth. We encourage all employees to apply for internal openings they may be qualified for, and we welcome the opportunity to interview and coach employees on how to grow.

Our Employee Perks

• PTO Accruals Start at 3 Weeks
• Comprehensive Medical and Dental Insurance
• Company Paid Optical Allowance
• Company Paid Routine Eye Care
• Short Term and Long-Term Disability Insurances
• Educational Allowance
• Generous Paid Holiday Program
• 401K With Company Match

Join Our Team!

Embark on a rewarding journey with Panorama Eyecare and become part of a team that embodies the values of Partnership, Engagement, Excellence, and Stewardship. As an Eyecare Professional, you will not only provide exceptional patient care, but also shape the future of our practices. Together, we are transforming the eyecare landscape. Apply now and let your passion for excellence and patient well-being shine!

EEOC

Panorama Eyecare is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.