Supervisor, Clinical Operations

 

Company Overview:

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!

Job Title & Role Description:

The Supervisor, Care Coordination oversees the day-to-day activities of Upward Health’s Care Specialists, guiding a team that includes medical assistants, certified nursing assistants, community health workers, and peer support specialists. This role involves supervising and coordinating the work of Care Specialists, supporting training efforts, ensuring care coordination across medical and behavioral providers, and providing assistance to patients. The Supervisor will also handle community outreach, manage caseloads, ensure compliance with Upward Health’s policies, and help the Manager of Clinical Operations with various leadership duties.

Skills Required:

• Minimum of 5 years in a healthcare-related field supporting patient care, public health, or population health.
• At least 2 years of supervisory experience.
• Strong organizational, time management, and communication skills.
• Proficiency in Microsoft Excel for data analysis and reporting.
• Experience or interest in working with underserved populations, particularly in community health.
• Valid driver's license and auto liability insurance.
• Ability to perform home visits and outreach.
• Knowledge of community resources and services.

 

Key Behaviors:

Leadership and Accountability: 

• Demonstrates the ability to effectively supervise and support the team, ensuring tasks are completed in a timely and efficient manner.

Empathy and Cultural Competency: 

• Shows an understanding of diverse populations, respecting cultural differences, and engaging with patients and team members accordingly.

Adaptability: 

• Thrives in a dynamic, fast-paced environment with evolving protocols and responsibilities.

Collaboration: 

• Works well within a team, fostering a collaborative work culture to achieve patient care goals.

Communication: 

• Excellent written and oral communication skills, ensuring clear, proactive communication within the team and with patients.

Problem-Solving: 

• Takes initiative to address challenges in patient care and team coordination, ensuring optimal solutions are implemented.

Competencies:

Supervisory Skills:

• Proven ability to manage and mentor a multidisciplinary team, providing direction, feedback, and support.

Patient-Centered Care: 

• Focused on improving patient outcomes by coordinating care and engaging with patients in a compassionate, supportive manner.

Community Engagement: 

• Ability to represent Upward Health in the community, building and maintaining strong relationships with local resources.

Data Management and Reporting: 

• Capable of managing, analyzing, and presenting data using Excel and other tools to drive clinical and operational improvements.

Training and Development: 

• Experience in training new staff, ensuring that they understand protocols and are well-equipped to provide high-quality care.

Compliance and Quality Assurance: 

• Ensures adherence to policies and procedures, maintaining high standards of care and meeting regulatory requirements.

 

Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.