Service Delivery Coordinator

Are you passionate about being part of a successful team?

Would you like the opportunity to work for a world class oilfield services company?

Join our team!

Partner with the best

As a Service Delivery Coordinator, you will be responsible for:

Service Delivery Management

• Coordinate the delivery of drilling and completion fluids services across assigned rigs and projects.
• Ensure execution of services in accordance with company procedures, customer requirements, and contractual obligations.
• Monitor ongoing operations and provide support to field personnel to ensure uninterrupted service delivery.
• Facilitate communication between operations, technical services, logistics, and customer representatives.
• Manage service delivery performance, including KPI tracking and reporting.

Operational Planning & Coordination

• Plan and coordinate manpower, equipment, and materials required to support drilling and completion activities.
• Work closely with logistics and supply chain teams to ensure timely availability of products and equipment.
• Coordinate mobilizations, demobilizations, and operational transitions.
• Assist in contingency planning and risk mitigation for critical operations.

Customer Relationship Management

• Maintain regular communication with customer operations and engineering teams.
• Support customer meetings, operational reviews, and technical discussions.
• Address customer concerns and coordinate resolution of operational and service-related issues.
• Identify opportunities to enhance service quality and customer satisfaction.

Financial & Commercial Support

• Monitor service costs and operational expenditures against budgets.
• Assist in forecasting product consumption and operational resource requirements.
• Support invoice verification, cost tracking, and contract compliance activities.
• Identify opportunities for cost optimization and operational efficiency improvements.

Inventory & Asset Management

• Coordinate inventory planning and management for drilling and completion fluids products.
• Monitor stock levels to prevent shortages or excess inventory.
• Track company assets, rental equipment, and field equipment utilization.
• Ensure proper documentation and inventory reconciliation.

HSE & Quality Management

• Promote and support compliance with company and customer HSE standards.
• Participate in incident investigations and corrective action implementation.
• Ensure service delivery activities comply with quality management requirements.
• Encourage a culture of safety, operational excellence, and continuous improvement.

Technical Support Coordination

• Coordinate with Technical Services personnel to ensure proper application of drilling and completion fluid systems.
• Support implementation of new technologies and performance improvement initiatives.
• Facilitate lessons learned reviews and best-practice sharing across operations.

Reporting & Documentation

• Prepare operational reports, KPI dashboards, and customer performance reports.
• Maintain accurate records of service delivery activities, inventory, personnel utilization, and operational performance.
• Support management reviews with operational analysis and recommendations.

Fuel your passion

To be successful in this role you will:

• Have a bachelor's degree in petroleum engineering, Chemical Engineering, Chemistry, Mechanical Engineering, or a related technical discipline.
• Relevant industry certifications are an advantage.
• Have 5 to 10 years of experience in DCF operations, technical services, or service delivery management.
• Have experience in drilling fluids, completion fluids, solids control operations preferred.
• Have experience working directly with drilling contractors, operators, and offshore/onshore operations.
• Have a strong understanding of drilling and completion fluid systems and their applications.
• Knowledge of well construction processes and drilling operations.
• Familiarity with inventory management, logistics coordination, and operational planning.
• Understanding of HSE and quality management systems.
• Ability to interpret operational and performance data.
• Have a strong customer relationship and stakeholder management skills.
• Have excellent communication and presentation abilities.
• Effective planning, organization, and coordination skills.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Have a strong problem-solving and decision-making capabilities.
• Leadership and team collaboration skills.

Key Performance Indicators (KPIs)

• Service delivery performance and customer satisfaction.
• HSE compliance and incident-free operations.
• On-time product and equipment availability.
• Inventory accuracy and stock optimization.
• Cost control and budget performance.
• Personnel utilization and productivity.
• Contract compliance and operational efficiency.
• Successful implementation of improvement initiatives and new technologies.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
 

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities.

• Comprehensive private medical care options.

• Safety net of life insurance and disability programs.

• Tailored financial programs.

• Additional elected or voluntary benefits.

The Baker Hughes internal title for this role is: Services Senior Specialist - Service Delivery Coordination