Community Services Program Coordinator (Aquatics)

San Bernardino offers access to major transit corridors, natural beauty, and a wide range of housing and lifestyle options. It’s a place where public service careers are supported by a strong sense of community and purpose — and where motivated professionals can grow, contribute, and be part of something meaningful.

The Aquatics Coordinator is responsible for the day-to-day operation and overall oversight of aquatic facilities, including staff scheduling, training, and supervision of lifeguard, swim instructors, and frontline staff. This role ensures a safe, well-maintained, and welcoming environment for all patrons while managing the aquatics budget, supplies, marketing presence, and staff training and performance evaluations. Work schedule may require evenings, weekends, and holidays based on facility programming needs. On-call availability for emergencies may be required.

Staff Management & Training

• Recruit, hire, train, schedule, and supervise lifeguards, swim instructors, and other aquatics staff.
• Develop and maintain staff work schedules to ensure adequate coverage during all hours of facility operation.
• Conduct regular in-service trainings, lifeguard skill audits, and emergency response drills.
• Perform annual staff performance evaluations and provide ongoing coaching and feedback.
• Ensure all staff certifications (lifeguard, CPR/AED, First Aid, Water Safety Instructor, Title 22 etc.) remain current.
• Address staff performance issues, conduct disciplinary actions when necessary, and maintain accurate personnel records.

Facility Oversight

• Provide overall oversight of the aquatic facility, including pool operations, safety protocols, and cleanliness standards.
• Monitor water chemistry and coordinate with maintenance staff to ensure compliance with local health and safety codes.
• Conduct routine facility inspections and address safety hazards promptly.
• Develop, implement, and enforce facility policies, rules, and emergency action plans.
• Serve as the primary point of contact during emergencies and incidents, completing and processing required incident reports.

Customer Service & Communication

• Model and reinforce excellent customer service techniques among staff and patrons.
• Respond to patron inquiries, concerns, and complaints in a professional and timely manner.
• Communicate effectively, both verbally and in writing, with staff, patrons, management, and outside agencies.
• Prepare written reports, memos, and correspondence as needed.

Marketing & Social Media

• Create engaging and relevant social media content to promote aquatic programs, classes, and events.
• Collaborate with marketing staff to increase community awareness and program enrollment.
• Maintain accurate and up-to-date program information across digital and print platforms.

Budget & Purchasing

• Create, manage, and oversee the annual aquatics budget.
• Monitor expenditures and revenue to ensure fiscal responsibility.
• Purchase necessary aquatic supplies, equipment, and safety gear within budgetary guidelines.
• Maintain accurate inventory records and coordinate equipment repairs/replacements as needed.

Program Development

• Plan, implement, and evaluate swim lessons, aquatic fitness classes, and special events.
• Monitor program enrollment and adjust offerings to meet community needs and demand.
• Ensure programs align with organizational goals and safety standards.

They will also possess excellent customer service and communication skills, along with experience managing budgets, supplies, schedules, and aquatic programs. The ideal candidate will take initiative, manage competing priorities effectively, and foster positive working relationships with employees, patrons, City departments, and community partners.

• Coordinating daily aquatic facility operations and ensuring a safe, clean, and welcoming environment.
• Recruiting, training, scheduling, supervising, and evaluating lifeguards, swim instructors, and frontline staff.
• Conducting in-service training, lifeguard skill audits, and emergency response drills.
• Monitoring staff certifications and ensuring compliance with applicable safety requirements.
• Inspecting facilities, identifying safety concerns, and coordinating maintenance or corrective action.
• Responding to patron questions and concerns and serving as the primary point of contact during emergencies.
• Planning and evaluating swim lessons, aquatic fitness classes, special events, and other aquatic programs.
• Monitoring program enrollment and adjusting services to meet community needs.
• Managing the aquatics budget, monitoring revenue and expenditures, and purchasing necessary equipment and supplies.
• Promoting aquatic programs through social media, digital platforms, and printed materials.
• Preparing reports, correspondence, incident documentation, and program recommendations.

• Bachelor's degree in Recreation, Sports Management, or related field preferred.
• Minimum of 4-5 years of aquatics experience, including 2-3 of supervisory experience.
• Current certifications in Lifeguard Training, CPR/AED for the Professional Rescuer, First Aid, and Water Safety Instructor (WSI).
• Lifeguard Instructor certification preferred (LGTI), (required within 6-months of employment)
• Water Safety Instructor Trainer preferred (WSIT).
• Strong knowledge of pool operations, water safety standards, and relevant health/safety codes.
• Certified Pool Operator certification preferred. (required within 6-months of employment)

Knowledge of:

• Methods of planning, evaluating and administering a senior companion program. 
• Community resources relating to frail elderly, gerontology, and the special at-risk populations served by senior companions when assigned to the Parks, Recreation, and Community Services Department. 
• Current animal welfare industry standards and regulations when assigned to the Animal Services Department. 
• Problems relating to indigent persons.
• Public relations techniques: including social media, website, press releases, and staff reports.
• Principles and practices of program development and administration. 
• Principles and practices of grant writing and fund raising.
• Principles of supervision, training and performance evaluation. 
• Care plan development.
• City policies, procedures, and standards.

Skills in:

• Formulating and managing volunteer programs.
• Counseling and providing assistance to volunteers. 
• Supervising senior companions and ensuring proper supervision of in-home assignments. 
• Supervising volunteers and giving direction and guidance on proper cleaning as well as animal care protocols. 
• Selecting, supervising, training, and evaluating staff.
• Participating in the development and administration of goals, objectives, and procedures.
• Working effectively with volunteer station staff ensuring proper matching of senior companions with clients in the Parks Department or proper matching of animals with caretakes in the Animal Services Department.
• Planning, organizing, and coordinating administrative activities. 
• Interpreting the program policies and procedures to individuals and groups. 
• Working independently, identifying the need for and development of, proposed changes in program practices and procedures. 
• Analyzing problems incurred by volunteer stations and taking appropriate action. 
• Evaluating the program on a consistent basis providing effective recommendations for change.
• Interpreting federal and state laws and guidelines
• Working effectively with other employees.
• Communicating clearly and concisely
• Establishing and maintaining effective relationships.
• Providing exceptional customer service.

Recruitment Timeline

This recruitment will close on Sunday, September 20, 2026, at 11:59 pm, or until a sufficient number of applications have been received. 

Applications review: Week of September 21, 2026

1st Interview: Tentatively scheduled for the week of October 5, 2026

**All dates are subject to change at the discretion of the personnel officer**

All applicants are required to submit an online application through the City’s official website at www.sbcity.org. This recruitment will remain open until September 20, 2026, at 11:59 PM or until a sufficient number of qualified applications have been received.

Applications must be fully completed and clearly demonstrate that the minimum qualifications for the position are met. All information provided is subject to review, investigation, and verification. While resumes may be uploaded as supplemental documentation, they will not be accepted in place of a fully completed City application.

Following the initial screening, the most qualified candidates whose backgrounds best match the needs of the City will be invited to continue in the selection process. Meeting the minimum qualifications does not guarantee advancement. Candidates will remain under consideration until a final selection is made and an offer is accepted. The City of San Bernardino reserves the right to close the recruitment at any time and may determine that none of the applicants, including those who meet the minimum qualifications, are suitable for the position.

• Pre-employment Medical Exam, including drug and TB test.
• Background Investigation with the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI).
• Employment/Professional Reference Check.

Accordingly, the City will provide information from each new employee’s Form I-9 to the U.S. Department of Homeland Security and the Social Security Administration to confirm authorization to work in the United States.

For more information about E-Verify, please visit the U.S. Citizenship and Immigration Services website at www.uscis.gov

In compliance with the Americans with Disabilities Act (ADA), the City provides reasonable accommodations for individuals with disabilities. Each request is evaluated on a case-by-case basis. To request an accommodation, please contact the Human Resources Department directly at (909) 384-5161. 

This bulletin is intended for informational purposes only and does not constitute a contract, expressed or implied. Its contents may be modified or withdrawn without prior notice.

For questions regarding this recruitment, contact Stephanie Rivera at [email protected]. Additional information is available at www.sbcity.org.