- Location
- Argentina · published · Guatemala · Nicaragua · Honduras · Colombia
- Type
- Contract
- Department
- Sales
- Seniority
- Lead
- Source
- Workable
Description
About Us
The Otte Polo Group is a U.S.-based portfolio of service companies operating across technical support, customer experience, and third-party logistics. Our brands include Geeks on Site, Responsive Answering Service, and Phase V Fulfillment.
Our teams operate across the United States and globally, leveraging a distributed workforce to combine people, process, and technology to deliver scalable, high-quality solutions.
Job Overview
We are seeking a highly organized, analytical, and detail-oriented Billing & Revenue Operations Lead to oversee and continuously improve our billing and revenue operations.
This is a hands-on leadership role that combines direct team management with active involvement in billing operations, complex reconciliations, issue resolution, and continuous process improvement. The ideal candidate is comfortable both leading a team and independently executing critical billing activities when needed.
Beyond managing daily billing activities, this position will play a key role in strengthening internal controls, ensuring revenue accuracy and completeness, preventing revenue leakage, and driving process improvements and automation initiatives.
Key Responsibilities
1. Billing Operations & Revenue Accuracy
- Oversee end-to-end billing operations, ensuring accurate, complete, and timely invoicing.
- Maintain hands-on involvement in billing activities, including complex reconciliations, discrepancy resolution, and critical billing tasks as needed.
- Establish and maintain billing controls, procedures, and quality standards.
2. Revenue Assurance & Financial Controls
- Identify and prevent revenue leakage, unbilled services, pricing errors, and other billing discrepancies.
- Perform regular reconciliations between operational systems, billing platforms, and accounting records.
- Collaborate with Accounting to support accurate revenue reporting and month-end closing activities.
3. Team Leadership & Performance
- Lead and supervise the Billing team, ensuring effective workload distribution, accountability, and timely execution.
- Establish clear performance expectations, monitor KPIs, and provide ongoing coaching, training, and feedback.
- Evaluate team productivity, workload distribution, and resource utilization to identify opportunities for greater operational efficiency.
- Serve as the primary escalation point for complex billing issues, promoting a culture of accuracy, ownership, and continuous improvement.
4. Process Improvement & Automation
- Identify and implement opportunities to streamline billing workflows, reduce manual work, and improve operational efficiency.
- Lead billing automation initiatives, system enhancements, and integration projects.
- Develop and maintain standardized procedures (SOPs), internal controls, and scalable billing processes.
5. Reporting & Cross-Functional Collaboration
- Monitor billing performance, revenue trends, discrepancies, and operational KPIs, providing actionable insights to Finance management.
- Collaborate with Operations, Sales, Accounting, and Collections to resolve billing issues and ensure accurate revenue capture.
- Support customer billing dispute resolution and ensure timely communication across departments.