Operations Manager

Description

Hastings Water Works is now part of Horizon Commercial Pools. You’ll get the local team and customer relationships Northeast Ohio has come to expect from Hastings, backed by the resources and reach of a larger commercial pool company. We’re hiring an Operations Manager to help us grow and build what comes next.
 

We’re looking for a driven, hands-on Operations Manager who’s ready to lead people, improve systems, and help scale a growing service organization. This role oversees the day-to-day operations of our Service Division, Warehouse, and Fleet, while also playing a key role in shaping the future of our business. If you love building high-performing teams, streamlining operations, and being part of a company that’s growing fast and doing things the right way — this is your opportunity to make a real impact.
 

Lead & Grow the Team 

• Inspire, coach, and develop a high-performing team of service managers, technicians, warehouse staff, and administrators 
• Hire, train, and mentor team members to support long-term growth 
• Set clear expectations and provide ongoing feedback through performance reviews and coaching 
• Lead with purpose and align daily operations with company values and mission 

Drive Operational Excellence 

• Own all service repairs, maintenance routes, and project-related service oversight 
• Build and refine workflows, controls, and reporting systems that support scale 
• Identify training opportunities and create education programs for both staff and clients 
• Improve efficiency, quality, and consistency across service operations
• Manage top-line profitability in the Service Division

Be in the Field & Set the Standard 

• Conduct job site visits to ensure safety, quality workmanship, and customer satisfaction 
• Ensure compliance with all safety standards and regulatory requirements 
• Support service managers and technicians with real-time problem-solving 

Deliver an Exceptional Customer Experience 

• Act as a go-to leader for customer escalations and service concerns 
• Partner closely with Sales, Purchasing, Aquatics, HR, and Accounting to ensure smooth execution 
• Represent the company in client-facing and community engagements 

Manage Tools, Fleet & Resources 

• Oversee fleet operations, tool tracking, warehouse processes, and inventory management 
• Ensure preventative maintenance and timely repair or replacement of equipment 
• Identify resource needs and support capital planning for continued growth 

Think Strategically & Help Scale the Business 

• Contribute to budgeting, forecasting, and resource planning 
• Analyze  operational data to identify opportunities for improvement and cost savings 
• Help drive operational, financial, and service-level goals 
• Stay ahead of industry trends within the aquatics service space 
• Collaborate with senior leadership on strategy, training, compensation, and growth initiatives 

Requirements

• High school diploma or equivalent 
• 5+ years of experience in commercial/residential services, plumbing, HVAC, aquatics, or a related field 
• 3–5+ years of supervisory or management experience 
• Bachelor’s degree in business, management, or related field preferred 
• Experience in aquatics management or the commercial pool industry preferred