Front Office Lead III Sherman Oaks

Front Lead III
Pay Range: $34–$40/hour

Join a fast growing dental group that has the ability to be your home for a long time! We are looking for team players that want to lead a dental office with significant dental experience.

• Growth potential - our FrontTrack allows you to grow in your front office career with us with reimbursements for courses after tenure with us 
• Bonus program - very robust program for office and front office performance
• Mentorship - ability to grow as a front office with a proven track of progressing from receptionist to front office lead to RM
• Culture - many of our team members have worked with us for 5+ years and there is tremendous growth opportunity

What Makes Us Unique: Earn monthly bonuses, learn how to treatment plan all specialties and all insurances, fast promotion cycle, ability to get full hours

• Treatment Planning with accurate fees including Sunbit/CareCredit/Cherry, get patient signatures
  • Daily huddles 
  • Call Trello board patients for authorizations daily
  • Daily Subscribili members
  • Manage specialists schedules and referrals
  • Attached procedures and fees a day before for all upcoming appointments
  • Consent forms and collect payments at check in
• Payments/Insurance 
  • Weekly insurance tasks - EOBs, denials, Denti-cal auth
  • Deposits weekly
  • Daily Deposit slips 
  • Daily production sheets
  • Process all payment plans including Invisalign
  • Scan checks to [email protected] 
  • Send and call patient invoices
• Fill Schedule (Call, email, and Text all of these)
  • Lists (left side of Open Dental) > Recall 
  • Reports > Standard > Lists > Treatment Finder
  • Lists (left side of Open Dental) > Unscheduled
  • Problem patients on schedule call daily
  • Reports > Standard > Lists > Broken Appointments
  • Lists > ASAP
  • Clean up physical charts if any and put into software and call patients for appointments
  • Bring patients in earlier - we have an earlier appointment 
  • Check lab cases and see if can schedule appointments from that
• Patient Experience
  • Answer phone calls within 2 rings 
  • Maintain a professional demeanor and attire fitting with Company policies
  • New patient tours
  • Limit wait times and manage patient flow
  • Maintain a clean office environment at all times
  • Make sure everyone wears name badge at all times
  • Get daily reviews 
  • Check In / Check out 
  • Check NP forms for all New Patients and mark in Open Dental NP source
  • Confirm Unconfirmed Patients each morning at opening 2 days before: Call, text, AND email patients 
• Leadership
  • Train support staff (front, assistants, hygiene, dentists) and bring the office up
  • Arrive on time and stay until close
  • Build schedules to have productive days and be willing to work as needed 
  • Willing to listen to feedback and grow
  • Recommend new patients to our offices
  • Refer new staff to the recruiting team
  • Volunteer for our events, social work, and marketing efforts

Includes all Receptionist I–III and Front Office Lead I–II responsibilities. Front Office Lead III is the highest-level office leader within the Front Office Lead track and is accountable for overall office execution, front-office team performance, and achievement of Company operating standards. Responsibilities may be delegated, but Front Office Lead III remains accountable for the results.

• Lead front-office operations and hold the team accountable for phones, scheduling, check-in/checkout, patient flow, patient experience, collections, and daily execution.
• Own treatment-plan presentation and follow-up, including estimated costs, financing options, case acceptance, and scheduling recommended treatment.
• Drive provider schedule utilization through recall, reactivation, unscheduled treatment, cancellation and no-show management, and same-day opportunities.
• Own front-office collections, patient balances, payment workflows, and financing processes.
• Review schedules, patient records, treatment pipelines, patient balances, forms, and operational reports to identify risks and opportunities.
• Monitor front-office KPIs and ensure corrective action is taken when production, scheduling, collections, reappointment, treatment conversion, or patient-experience results fall below expectations.
• Lead, train, coach, and hold accountable Receptionist I–III and Front Office Lead I–II team members.
• Ensure patient follow-ups, lab cases, reviews, forms, mail, exception reports, and other recurring front-office responsibilities are completed.
• Resolve escalated patient and operational concerns and reinforce Company policies and standards.
• Support office marketing, events, recruiting referrals, and other operational initiatives.

• Own overall office KPI performance, identify trends and root causes, and implement corrective actions to improve production, collections, reappointment, schedule utilization, treatment conversion, and patient experience.
•  Take full accountability for front-office team performance, execution, productivity, and adherence to Company workflows and standards.
•  Lead performance management by documenting recurring issues, delivering coaching and feedback, and implementing appropriate corrective action in accordance with Company processes.
•  Take primary ownership of high-value and complex treatment-plan presentation and follow-up when additional support is required.
•  Review treatment pipelines and operational reports to identify production risks, unused capacity, collection risks, and growth opportunities and implement action plans to address them.
•  Make day-to-day office operational decisions within Company policies and escalate significant clinical, HR, compliance, legal, or financial matters to the appropriate regional or Company leader.
•  Own front-office staffing, onboarding, scheduling, training, and coverage and ensure adequate staffing for daily operations.
•  Own exception-report performance across the office, ensure exceptions are resolved, identify recurring root causes, and implement processes to reduce repeat exceptions.
•  Serve as the senior day-to-day operational leader for the office and coordinate with providers, clinical staff, regional leadership, and Company departments as needed.
•  Own achievement of office revenue, profitability, collections, patient-experience, operational, and team-performance goals.

Employment Information

Benefits
Eligible employees may receive medical, dental, PTO, paid sick leave, holiday pay, retirement benefits, bonuses, and other Company-sponsored benefits. Eligibility and terms are governed by applicable plans and Company policies, subject to change in accordance with law.

Equal Employment Opportunity
Clove Dental is an equal opportunity employer committed to nondiscrimination, non-harassment, and nonretaliation. We provide reasonable accommodations as required by law. Accommodation requests may be directed to [email protected].

California Fair Chance Act
Clove Dental considers applicants with criminal histories in accordance with applicable law. Criminal history inquiries and background checks generally occur only after a conditional employment offer, except as legally permitted or required.

Applicant Privacy
Clove Dental collects applicant information for recruitment, hiring, credentialing, background checks, compliance, and related purposes. We do not sell applicant information or share it for cross-context behavioral advertising. Details regarding data practices and privacy rights are available at https://clovedds.com/privacy. Privacy requests may be sent to [email protected].

At-Will Employment
Employment is at-will unless otherwise agreed in a signed written agreement. Either party may terminate employment at any time, with or without cause or notice, subject to applicable law. This posting does not constitute an employment contract.

Licensure and Employment Conditions
Employment may require valid professional credentials, work authorization, lawful background checks, healthcare exclusion screening, and completion of onboarding requirements. Clove Dental may modify position terms, compensation, schedules, duties, or benefits prospectively, subject to applicable law.