Teller/Member Service Representative

Description

Join Our Team at MTC Federal Credit Union!

At MTC Federal Credit Union, we are dedicated to creating a better way forward for the communities we serve. We offer personalized financial solutions to foster lifelong relationships, and we are committed to our core values of accountability, respect, hard work, passion, and genuineness. We are currently seeking a dynamic Teller Member Service Representative to join our team and help drive our mission forward.

About the Role: We’re looking for a friendly, detail-oriented Teller to join our team. In this role, you’ll assist members with everyday financial transactions while delivering excellent service and promoting the value of our credit union.

What You’ll Do

• Assist members with deposits, withdrawals, payments, and other financial transactions

• Maintain accurate member records and post transactions to accounts

• Provide information about credit union products a services and direct members to the right departments

• Balance your cash drawer and daily work with accuracy

• Cross-sell credit union services that meet member needs

• Perform general office tasks such as data entry, filing, and answering phones

• Responsible for complying with all laws, statues, rules and regulations which govern credit unions, including but not limited to      all components of the Bank Secrecy Act provisions of the US Patriot Act.

• Support the team with additional duties as needed

What We’re Looking For

• Strong customer service and communication skills

• Attention to detail and comfort working with cash

• Ability to learn and follow financial procedures

• A positive attitude and willingness to help members

Why You’ll Love Working Here

• Supportive team environment

• Opportunities to grow within the credit union

• Meaningful work helping members achieve financial success

About MTC Federal Credit Union: MTC Federal Credit Union is built on the principles of dedication and perseverance. We believe in bringing energy, enthusiasm, and genuine care to every aspect of our work, creating an environment where members and colleagues alike feel supported and inspired. Our core values guide our hiring and onboarding processes, team member recognition, and day-to-day decision-making.

Core Values:

• Accountability: We believe that accountability builds trust, which is the foundation of everything we do. Our team members embrace this value by delivering promises, seeking solutions, and taking the initiative when challenges arise  

• Respect: Respect is at the heart of every interaction at MTC Federal. We value engaged listening and treating everyone with fairness and dignity, members, teammates, and community partners alike 

• Hard Work: We work hard because we know our members work hard—and they deserve a team that goes the extra mile. Hard work at MTC Federal isn’t about clocking hours; it’s about focus, follow-through, and a willingness to roll up our sleeves to get the job done 

• Passion: Passion drives everything we do. We believe in bringing energy, enthusiasm, and genuine care to every aspect of our work 

• Genuineness: Being genuine means bringing your authentic self to every interaction, every day. We pride ourselves on building meaningful connections with our members and each other through honesty, sincerity, and empathy 

Perks:

• Competitive paid time off & holidays

• Vision insurance

• Dental insurance

• Health insurance

• 401(k) matching & discretionary contribution

• 401(k)

• Disability insurance

• Paid holidays

• Career advancement opportunity

• Competitive base pay and incentive plan

• And more!