Customer Service Advisor

We are working closely with Sedgwick International UK to assist with the appointment of a Customer Service Advisor, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £12.71 - £16.81 per hour

Summary:

Sedgwick International UK is seeking Customer Service Advisors to provide an excellent customer experience through professional and empathetic telephone support, while assisting with appointment booking and general administrative duties.

Responsibilities:

• Handle inbound and outbound customer calls in a professional and empathetic manner.
• Book and manage appointments for customers, contractors and suppliers.
• Update internal systems with accurate customer and claim information.
• Manage emails and carry out administrative tasks to support the wider operation.
• Provide customers with updates on the progress of their claims or service requests.

Essential Requirements:

• Previous experience in a customer service role.
• Excellent communication and telephone skills.
• Strong organisational and administrative abilities.
• Confidence using multiple systems and managing a varied workload.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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