- Location
- Reading · Reading, England, United Kingdom
- Workplace
- Hybrid
- Department
- Geodata
- Source
- Greenhouse
Description
Customer Service Advisor
Hiring Manager: Emily Brooks
Reading/Hybrid
The Opportunity:
We're looking for a customer focused and proactive Customer Service Advisor to join our Geodata team. This is an excellent opportunity for someone who enjoys helping customers, solving problems, and working in a fast paced, collaborative environment.
Acting as first line support, you'll deliver an exceptional customer experience to a diverse customer base including legal professionals, environmental consultants, surveyors, architects, search providers and members of the public. You'll play a vital role in ensuring customers get the most value from Landmark's products and services while delivering a "right first time" approach to service.
The role will involve:
- Providing first line support via telephone, email, and written correspondence.
- Managing customer enquiries from initial contact through to resolution.
- Processing environmental searches accurately and within agreed service levels.
- Delivering expert advice on Landmark products and services.
- Recording customer interactions accurately within CRM and support systems.
- Identifying opportunities to support sales through upselling and cross-selling where appropriate.
- Collaborating with internal teams including Technical Support, Product Development, Sales and Account Management.
- Supporting customer campaigns, surveys and outbound communications when required
About You:
You'll be passionate about delivering outstanding customer service and take pride in building positive relationships with customers and colleagues alike.
We're looking for someone who has:
- Previous front line customer service experience.
- Excellent verbal and written communication skills.
- A professional and confident telephone manner.
- Strong organisational skills with the ability to manage multiple priorities.
- Good IT skills, including experience using Microsoft Office and web-based systems.
- Excellent problem-solving and analytical abilities.
- The ability to remain calm and professional when handling challenging situations.
- A positive, self-motivated approach and willingness to learn.
- A strong focus on customer satisfaction and continuous improvement.