- Department
- Customer Service
- Source
- Traffit
Description
We are seeking individuals to join our expanding team as we build and enhance our structures to better serve our customers.
RESPONSIBILITIES:
- Serve as the primary contact for customers, managing daily communications with professionalism and care.
- Oversee the entire order processing cycle, ensuring accuracy from entry to delivery using SAP.
- Track order statuses and shipments, monitoring stock levels and delivery performance.
- Address order discrepancies, urgent requests, and service challenges effectively.
- Collaborate with various teams, including sales, supply chain, and production, to facilitate seamless operations.
- Manage customer credit limits, proactively reporting any risks or disputes.
- Anticipate customer needs to enhance service quality and prevent issues before they arise.
REQUIREMENTS:
- Previous experience in customer service, logistics, or order management roles.
- Proficiency in SAP and Microsoft Office, specifically Excel.
- Excellent organizational abilities and problem-solving skills.
- A customer-focused attitude with keen attention to detail.
- Fluent in both English and French.
- Capable of thriving in a fast-paced environment and prioritizing effectively.
WHY JOIN?
Become part of a forward-thinking organization where your contributions will help shape the materials of tomorrow. They offer:
- Endless career growth and development opportunities.
- Insightful international experiences in a culturally diverse workplace.
- Access to leading experts and ongoing learning through their dedicated training platform.
- Competetive salary package consisting of base salary and annual bonus
- Hybrid working model (50/50 after onboarding)
- A comprehensive benefit packages tailored to support the well-being and professional growth of employees
- Access to their internal learning & development university for a further career growth.