Senior Director, Business Management, Distribution

The Senior Director, Business Management, Distribution is a strategic role partnering with the Distribution leadership team and business stakeholders to drive the future-ready Distribution agenda. The role leads Distribution’s business input, governance and performance assessment for distribution compensation and incentive frameworks, in close partnership with the Finance Compensation team. The role also develops operating models and management mechanisms, drives business and expense management, enhances channel value creation, supports new business initiatives, and leads change management efforts across distribution channels

Position Responsibilities:

• Develop the operating model, governance and management mechanisms required to execute Distribution’s strategic priorities effectively.

• Lead Distribution’s business requirements, design input and governance for compensation and incentive frameworks, partnering with the Finance Compensation team on financial assessment, validation, implementation and administration.

• Monitor the business outcomes and channel effectiveness of incentives initiatives, provide recommendations to Distribution leadership, and coordinate required reviews with the Finance Compensation team.

• Lead Distribution expense management and resource optimization, including performance analysis, efficiency opportunities and management reporting.

• Drive channel performance and value creation by reviewing business results, campaigns and initiatives, and recommending actions to improve effectiveness and business impact.

• Partner with Distribution Strategy, Product and channel leaders to support product and campaign launches through commercially relevant narratives, frontline engagement and change management.

• Support new business and transformation initiatives by coordinating cross-functional planning, governance, execution and stakeholder alignment.

• Identify execution risks and operational issues, recommend mitigation actions, and ensure clear accountability and timely resolution across stakeholders.

• Prepare concise business, expense and performance insights for management decision-making and highlight matters requiring leadership attention.

Required Qualifications:

• Degree in Actuarial Science, Finance or a related discipline

• Solid actuarial background is required; professional actuarial qualification is an advantage

• Relevant experience in distribution compensation, incentive design, or financial modelling is preferred

• At least 10 years of relevant experience in insurance, actuarial, distribution strategy, business management or a related field

• Strong change management mindset

• Strategic mindset and visionary; able to challenge status quo

• Good understanding of insurance operations & management issues

• Excellent interpersonal skills

• Organized and attentive to details, with strong analytical skills

• Good presentation and communication skills

• Persuasive and able to convey ideas, plus negotiation and influencing skills

• Independent with high flexibility and able to work under pressure

• Able to handle conflicts and self-motivated in difficult situations

• Strong and proactive collaboration

• Good command of English and Chinese, both written and spoken

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

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