As a Customer Service Rep, you will provide coverage for the MercyOne Des Moines call center. Answers multiple phone lines, transfers calls, takes accurate messages, gives out test information and results. Uses Cerner, Atlas, Star, Gajema, Docuware, and Microsoft Office products to complete daily work.

• Answers phone requests for test results to physicians and other healthcare personnel. Calls results to ordering provider.

• Ensures accurate electronic documentation of calls, faxed reports, etc.

• Prints and faxes lab reports as directed by order.

• Files lab reports for courier delivery and prepare lab reports for mail, as needed.

• Pages courier for stat and routine pick-ups.

• Assists in courier duties.

• Reviews report(s) for missing information to correct.

• Retrieves and reviews original physician order for demographic information.

• Works with other departments to problem solve to provide timely results.

• Understands Lean/Six Sigma principles and employs them to meet the quality management goals.

Schedule: Weekdays overnight hours would be 8pm-6am Monday through Thursday.

General Requirements:

• Driver’s License required

• One-year experience in a client services/clerical position required.

• Previous laboratory experience preferred.

• Computer experience preferred.

• Proof of completion of Mandatory Reporter abuse training for child and dependent adult abuse within three (3) months of hire

Education:

• High school diploma or G.E.D. preferred.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.