- Location
- Shenzhen, China · China-Shenzhen
- Workplace
- Onsite
- Type
- Internship
- Department
- Customer Service
- Seniority
- Internship
Description
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
Role summary
As a Customer Success Intern, you will work alongside our customer Success team to support customer engagement. You’ll gain hands-on experience in onboarding, adoption, retention, and expansion—the full lifecycle of a customer relationship. This role is designed for empathetic, proactive learners who are passionate about helping customers succeed and want to build a career in customer-centric, revenue-impacting roles.
Shenzhen
On-site
Full-time / Part-time
What you’ll do
- Assist CSMs team in facilitating offline workshops, salons, events etc;
- Support to internal escalating technical issues when needed.
- Assist in tracking upcoming outreach campaigns.
- Prepare business review (QBR) materials, and note-taking
- Support the creation of customer success collateral: playbooks, guides, and best practice documentation.
Who you are
- Pursuing Bachelor’s degree in Business Administration, Marketing, Communications, International Business, or a related field and to graduate before September 2027
- Excellent organizational skills and a keen eye for detail. You take pride in accuracy and creating order.
- Strong written and verbal communication skills in English. Cross-cultural sensitivity; international experience or additional language skills are a plus.
- Basic proficiency in Microsoft Office/Google Workspace (especially Excel/Sheets and PowerPoint/Slides).
- A proactive, can-do attitude and a willingness to take on various administrative tasks to support the team.
- Interest in sales, technology, and international business. Curiosity and eagerness to learn are essential.
- Available to start immediately for year-round internship (preferred).
The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
