Program Manager

Description

Company Description:

ASG is a Minority- and Woman-Owned, Physician-Owned small business with over 15 years of experience in federal government contracting. We deliver a wide range of technology services, including software development, mobile apps, AI/ML, analytics, data science, big data, DevSecOps, digital transformation, cloud, and cybersecurity. ASG is CMMI Level 3 certified and holds ISO 9001:2015, 20000-1:2018, and 27001:2022 certifications.

Job Description:

The Program Manager will provide overall leadership, management, and execution oversight for the program. This position will be responsible for coordinating technical, operational, financial, contractual, staffing, quality, cybersecurity, and administrative activities across the program. 

The Program Manager will serve as a primary interface between the Contractor and program leadership, Contracting Officer’s Representative (COR), technical stakeholders, and program personnel. The position will ensure that program activities are executed in accordance with the Performance Work Statement (PWS), approved plans, contractual requirements, schedules, performance objectives, and Government priorities. 

The Program Manager will oversee multiple technical and operational workstreams spanning infrastructure engineering and operations, cloud and data center services, financial management/FinOps, service delivery integration, cybersecurity, reliability engineering, automation, and related modernization activities.

What You Will Do:

Program Leadership & Governance 

• Provide overall program management and leadership. 
• Establish and maintain program governance, management processes, operating rhythms, and performance controls. 
• Develop, maintain, and execute the Contractor Project Management Plan and associated program management artifacts. 
• Establish program priorities, milestones, schedules, dependencies, and resource requirements. 
• Coordinate activities across technical leads, functional leads, subcontractors, and supporting organizations. 
• Ensure program activities remain aligned with program mission objectives and contractual requirements. 
• Lead program meetings, governance forums, technical reviews, and executive-level briefings. 

Program Execution 

• Direct execution across applicable PWS workstreams, including infrastructure engineering, operations, FinOps, service delivery integration, cybersecurity, reliability, and modernization. 
• Monitor progress against contractual milestones, deliverables, performance objectives, KPIs, and SLAs. 
• Identify schedule, staffing, technical, financial, operational, and contractual risks and implement mitigation strategies. 
• Coordinate resolution of issues that cross organizational or technical boundaries. 
• Ensure timely completion and delivery of required program deliverables. 
• Establish escalation procedures and ensure issues are appropriately communicated and resolved. 

Government & Stakeholder Management 

• Serve as a senior Contractor for point of contact for program leadership and designated Government stakeholders. 
• Maintain effective communication with the COR, Government technical representatives, program leadership, and other stakeholders. 
• Prepare and present executive-level status briefings, dashboards, performance reports, and program updates. 
• Translate complex technical and operational information into clear management-level communications. 
• Support Government reviews, program assessments, technical discussions, and performance reviews. 

Performance & Reporting 

• Direct preparation of recurring status and performance reports. 
• Track program KPIs, SLAs, milestones, deliverables, risks, issues, dependencies, and corrective actions. 
• Develop executive dashboards and management reporting. 
• Monitor overall program performance and identify areas requiring corrective action. 
• Ensure accurate, timely, and consistent reporting across all workstreams. 
• Establish mechanisms for tracking commitments and action items through closure. 

Risk, Issue & Change Management 

• Maintain program-level risk and issue management processes. 
• Identify emerging risks and develop mitigation, contingency, and recovery plans. 
• Manage program dependencies and cross-functional issues. 
• Coordinate corrective action plans and monitor their implementation. 
• Assess the impacts of proposed changes to scope, schedule, staffing, technology, cost, or performance. 
• Escalate material risks and issues to appropriate Contractor and Government leadership. 

Staffing & Resource Management 

• Provide program-level oversight of staffing and resource requirements. 
• Coordinate recruitment, onboarding, workforce planning, and personnel assignments. 
• Ensure appropriately qualified personnel are assigned to program responsibilities. 
• Monitor staffing levels, skill requirements, vacancies, and resource constraints. 
• Coordinate with technical leads and Contractor management to address staffing gaps. 

Financial & Contract Management 

• Coordinate with the Program CFO / Financial Operations Lead on program financial performance, forecasting, cost management, and FinOps activities. 
• Monitor program-level financial and resource performance. 
• Support contract deliverable, modification, option-year, and task-management activities. 
• Coordinate with contracts and procurement personnel regarding contractual requirements and Government communications. 
• Ensure program execution remains consistent with authorized scope and contractual obligations. 

Technical & Operational Oversight 

• Provide management oversight across infrastructure engineering, cloud, data center, network, platform, cybersecurity, SRE, service delivery, automation, and related technical workstreams. 
• Coordinate with the Chief Architect, CISO, SRE Lead, SDI Lead, FRI/SIEM Lead, AI/ML & Automation Lead, and other technical leadership. 
• Ensure technical activities are integrated into the overall program plan. 
• Promote operational resilience, automation, modernization, quality, security, and continuous improvement. 

Quality & Compliance 

• Coordinate with the Quality Manager to ensure program processes and deliverables meet established quality standards. 
• Monitor compliance with contractual, security, privacy, and operational requirements. 
• Support Government quality reviews and performance assessments. 
• Ensure corrective actions and process improvements are tracked through completion. 
• Promote disciplined documentation and program controls. 
• Perform other duties assigned.

Requirements

What We Need: 

• Bachelor's degree in business, Information Technology, Computer Science, Engineering, Project Management, or related field, or equivalent professional experience. 
• 10+ years of experience managing complex IT programs, infrastructure programs, technology operations, or federal IT initiatives. 
• Demonstrated experience managing multiple concurrent technical and operational workstreams. 
• Experience managing large-scale IT infrastructure, cloud, data center, network, platform, cybersecurity, or enterprise operations programs. 
• Experience working with Federal Government customers, preferably within a large civilian agency environment. 
• Demonstrated experience with program governance, project management, scheduling, risk management, issue management, and performance reporting. 
• Experience managing program deliverables, milestones, dependencies, staffing, and resource requirements. 
• Strong experience preparing executive-level briefings, reports, dashboards, and presentations. 
• Demonstrated ability to communicate effectively with technical teams, executives, Government stakeholders, and subcontractors. 
• Experience leading cross-functional teams in complex organizational environments. 
• Strong analytical, organizational, problem-solving, and decision-making skills. 
• Ability to manage competing priorities and operate effectively in a highly regulated Government environment. 

Preferred Qualifications: 

• PMP, PgMP, PMI-ACP, or comparable program/project management certification. 
• Experience supporting the Department of Veterans Affairs or other large Federal Government agencies. 
• Experience with Federal IT modernization and infrastructure transformation programs. 
• Experience with hybrid cloud and multi-cloud environments. 
• Experience with IT service management, SRE, DevSecOps, FinOps, cybersecurity, enterprise architecture, or infrastructure engineering. 
• Knowledge of Federal Government, IT governance and acquisition environments. 
• Experience with ServiceNow, Microsoft Project, Jira, Confluence, Power BI, or comparable program management and reporting platforms. 
• Experience managing programs involving data center modernization, cloud migration, infrastructure optimization, automation, or enterprise operations. 
• Experience managing large Contractor/subcontractor teams. 
• ITIL certification or comparable service management experience. 

Clearance Requirement:

• Ability to obtain and maintain public trust background investigation/clearance per client requirements.

Additional Information:

At ASG, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a protected veteran.

Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to [email protected]. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks:

At ASG, we want you to be well and thrive. Our benefits package includes:

• Healthcare Benefits
• Life
• Disability
• Paid Time Off
• 401k Matching
• Employee Referral Bonus
• Education Assistance
• Learning and Development resources
• EOE, including Disability/Veterans