Volunteer Coordinator

ESSENTIAL JOB FUNCTIONS:

Incumbents must be able to perform all the duties of this position with or without reasonable accommodation. Incumbents may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

 

• Lead volunteer recruitment for individuals and groups through diverse internal and external outreach channels.
• Screen and onboard new volunteers for a wide range of organizational events, projects, and assignments.
• Partner with Marketing to create and maintain recruitment collateral, including position descriptions, applications, and promotional outreach materials.
• Build community partnerships with schools, local businesses, and community organizations to expand the volunteer pipeline.
• Act as the primary point of contact for all volunteers, proactively addressing inquiries, feedback, and support requests.
• Partner with the Development Department to steward corporate, foundation, and individual donors who engage through volunteerism.
• Identify engagement opportunities to deepen donor relationships via unique volunteer experiences, event participation, and site visits.
• Track donor-volunteer interactions and share relevant insights with Development staff to support broader fundraising and donor relationship management.
• Maintain the volunteer database within the Donor Management System, tracking orientations, training, interests, and participation history.
• Manage compliance documentation, including applications, required paperwork, standard background checks, scheduling, and standard operating procedures (SOPs).
• Track impact metrics such as volunteer hours, participation rates, and program outcomes to support grant reporting and organizational metrics.
• Develop and update volunteer program forms, policies, handbooks, and specialized position descriptions as needed.
• Design appreciation initiatives and coordinate recognition events to celebrate and honor volunteer contributions.
• Manage external award nominations to highlight outstanding individual or group volunteer service.
• Represent Veterans Inc. at external community meetings, volunteer fairs, and regional networking opportunities.
• Actively participate in internal Veterans Inc. event planning and department meetings.
• Execute other duties as assigned by leadership.

 

QUALIFICATIONS:

The following generally describes the knowledge and abilities required to perform the essential

functions of the job and may be changed to address business needs and/or changing business practices.

 

Knowledge, Skills, and Abilities:

• Ability to maintain strict confidentiality and exercise high integrity when handling sensitive volunteer, donor, and organizational data.
• Ability to work a flexible schedule, including regular evenings and weekends, to align with volunteer availability and event timelines.
• Knowledge of basic database management (or willingness to learn), spreadsheet software, and digital communication tools (e.g., Excel, Google Workspace, email marketing platforms).

• Ability to communicate clearly and enthusiastically through phone, email, and in-person presentations to recruit and engage diverse groups of people.
• Strong interpersonal skills with the ability to build rapport and maintain positive relationships with community volunteers and internal staff.

• A customer-service-oriented mindset that ensures volunteers feel valued, respected, and well-supported.

• Skill in time management and multitasking to coordinate multiple volunteer schedules and event logistics simultaneously.
• Ability to adapt quickly to changing circumstances, unexpected schedule shifts, or fast-paced event environments.

 

Core Competencies:

• Relationship Building & Inclusivity: Establishes rapport quickly and builds trust with diverse groups of volunteers, ensuring everyone feels valued and included.
• Adaptability & Resilience: Navigates changing event logistics, shifting volunteer turnouts, and non-traditional working hours with a positive, solutions-oriented attitude.
• Effective Communication: Conveys information clearly, warmly, and enthusiastically across various mediums (in-person, email, phone) to inspire action and give clear direction.
• Integrity & Discretion: Demonstrates high ethical standards and sound judgment when handling sensitive personal information, background checks, and donor records.

 

Minimum Education and Experience Required:

• Bachelor's degree in nonprofit management, human services, communications, public administration, business administration, social services, or a related field required. Equivalent military experience may be considered in lieu of a degree.
• Minimum of 0 to 2 years of relevant experience in volunteer coordination, nonprofit administration, community engagement, program coordination, customer service, event coordination, or a related field.

 

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential/functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Mental Requirements:

• Concentration and critical thinking
• Evaluating
• Organizing
• Analytical skills
• Negotiation Skills
• Verbal & Written communication
• Confidential interactions
• Problem-solving
• Decision-making
• Collaboration

 

Physical Requirements:

• Vision - Acuity to be able to see in the normal range with or without correction.
• Hearing - Ability to hear within normal audio range, with or without correction.
• Driving: Frequency- Occasionally; Must have a valid driver's license and reliable transportation.
• Fine manipulation and simple grasping with 1 or both hands: Frequency - Frequently
• Sitting: Frequency - Frequently
• Standing: Frequency - Frequently
• Walking: Frequency- Frequently
• Reaching, pushing, pulling: Frequency - Frequently
• Lifting: up to 20 lbs., Frequency: Occasionally
• Carrying up to 20 lbs., Frequency: Occasionally

 

Physical Environment:

• Office Setting: Frequency - Frequently
• Outside: Frequency - Occasionally
• Workers are not frequently exposed to hazards, chemicals or the environment