Senior Business Analyst

 

Job Description // Business Analyst Location: Hybrid / Client Site (UK Public Sector), Liverpool & London

Company: Empyrean Digital

Salary: £50,000 pa

About Empyrean Digital Empyrean Digital partners with public and private sector organisations to design and deliver impactful, user-centred digital services. We combine strategy, service design, governance and delivery expertise to help clients solve complex problems and improve outcomes for citizens. We work at the heart of major transformation programmes, supporting organisations to design services that are inclusive, sustainable and aligned to Government Digital Service (GDS) standards.

The Role We are seeking an experienced Business Analyst to support large, complex public sector service transformation programmes. The successful candidate will work within multidisciplinary teams to define business needs, capture and manage requirements, and ensure alignment between user needs, policy intent, operational processes and technical solutions. You will play a key role across discovery, alpha, beta and live phases, ensuring clarity, traceability and value throughout delivery. This role requires strong analytical capability, stakeholder engagement skills and experience operating within GDS-aligned environments.

Key Responsibilities Business Analysis & Requirements Management

• Lead requirements gathering across complex service environments. • Elicit, analyse and document functional and non-functional requirements.

• Translate user research and policy intent into actionable business requirements. • Develop user stories, acceptance criteria and process documentation. • Maintain traceability between requirements, delivery outputs and benefits.

Service & Process Design Support • Map current and future state processes across digital and non-digital services. • Identify gaps, risks and opportunities for improvement. • Support service blueprinting and operating model design alongside service designers. • Ensure business processes align with GDS service standards and user-centred

principles.

Stakeholder Engagement • Facilitate workshops and stakeholder interviews across operational teams, policy leads

and senior management. • Build strong working relationships across delivery, digital, policy and governance

functions.

• Support clear and effective communication of requirements and impacts to diverse audiences.

Delivery & Governance Support • Work within agile, multidisciplinary teams during discovery, alpha, beta and live phases. • Support backlog development and prioritisation with Product Managers. • Contribute to programme governance by providing accurate documentation and impact

assessments. • Assist with preparation for GDS service assessments and other assurance reviews.

Essential Experience

• Experience working as a Business Analyst within complex public sector programmes.

 

 

• Strong understanding of GDS Service Standard and digital delivery lifecycle (Discovery, Alpha, Beta, Live).

• Experience working in agile delivery environments.

• Skilled in requirements elicitation, process mapping and stakeholder facilitation. • Strong analytical, documentation and communication skills. • Ability to manage competing priorities and work in ambiguous environments. • Knowledge of accessibility and inclusive design principles

What We Offer

• Opportunity to shape high-impact public services. • Exposure to major government transformation programmes. • Collaborative and values-driven culture. • Professional development and leadership opportunities.

At Empyrean Digital, we are committed to designing services that genuinely improve citizens’ lives. If you are passionate about service design, systems thinking and public sector transformation, we would love to hear from you

 

 

 

Appendix // About Us Coming together in 2017, the Empyrean Digital team combines years of experience in bringing value to mutual clients and responding to a clear market need for pragmatic, agile and experienced digital support. As our client’s digital partner, our blend of strategic, technical, commercial, and product expertise will transform their services in a ground-breaking way. We are dedicated and demand quality, knowing we win or lose on the strength of our feedback. Team Culture At empyrean digital, our ambition is to attract, develop and retain a diverse and talented team by: • supporting a broad range of amazing clients • undertaking interesting and ambitious projects • building our own suite of products that add real value • creating a real sense of team Our team culture is at the heart of what we do and who we are at empyrean digital. We want to grow a team which embodies the following values and pulls together to deliver a world-class service for clients. • Curious // You are inquisitive and dig a little deeper to win. • Driven // You are dedicated and demand quality, with an infectious hunger for excellence

that inspires others.

• Collaborative // You are honest and transparent, admit mistakes and proactively seek different perspectives.

• Brave // You trust your instincts, are open to possible failure and are prepared to make the right call for customers, every time.