- Location
- HYV-US-NV-0551-Reno, Nevada, United States of America
- Workplace
- Onsite
- Type
- Full-time
- Department
- Engineering
- Experience
- 2+ years
- Source
- Workday
Description
Hyve Company Overview
Hyve Solutions transforms complex engineering challenges into production reality for technology innovators building AI, cloud, and connected infrastructure. As a US-based manufacturing partner, the company rapidly delivers fast, agile execution through dep technical partnerships and co-innovation, and supply chain clarity. Hyve’s integrated ODM, CM, and SI capabilities eliminate vendor complexity while accelerating time-to-market with single-partner accountability from design through scale. The company co-innovates with deep engineering expertise, treating customer success as its own while building tomorrow's digital infrastructure.
Responsibilities
- Provide onsite user support for hardware, software, network access, and general IT issues across office and manufacturing areas.
- Manage and maintain user accounts, permissions, and access controls across Hyve systems and applications.
- Perform minor server support, including basic troubleshooting, monitoring, patch coordination, and escalation to corporate IT when needed.
- Support local infrastructure such as workstations, printers, scanners, badge systems, and production‑floor terminals.
- Document issues, resolutions, and system changes to maintain accurate records and support continuous improvement.
- Coordinate with corporate IT teams to ensure alignment with security standards, policies, and system configurations.
- Assist with onboarding and offboarding tasks, including equipment setup, account provisioning, and access removal.
- Monitor system performance and proactively identify issues impacting users or production operations.
- Support network connectivity troubleshooting and escalate complex issues appropriately.
- Maintain a strong customer‑service mindset and ensure timely resolution of support requests.
- Perform other duties as assigned to support the facility’s operational and technical needs.
Qualifications
- 2–4 years of experience in IT support, field service, or a similar technical role.
- Experience supporting users in a manufacturing or mixed office/production environment preferred.
- Working knowledge of Windows OS, Active Directory, permissions management, and basic server administration.
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VLANs).
- Strong troubleshooting skills and ability to resolve issues independently.
- Excellent communication and customer‑service skills.
- Ability to lift equipment (up to ~40 lbs), stand/walk on the production floor, and support a dynamic environment.
- Detail‑oriented with strong documentation and organizational habits.
- Ability to work onsite full‑time and support occasional after‑hours needs as business requires.
Compensation & Benefits
- Competitive salary commensurate with experience
- Comprehensive health, dental, and vision insurance
- Retirement savings plan with company match
- Professional development and training opportunities
- Flexible work arrangements
- Generous paid time off and holidays
Work Environment
This position operates in a [office/remote/hybrid/field] environment. The role may require [specific physical requirements, travel percentage, or other relevant details.] Reasonable accommodation may enable individuals with disabilities to perform the essential functions.
What’s in it for you
Benefit Insurance
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Mental Health Care
- 401K with match
- Paid Holidays, Vacation & Sick Days
- Tuition Reimbursement
- Perks at Work
- LEAP Program
- MyFlexPay
What’s in it for you
Benefit Insurance
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Mental Health Care
- 401K with match
- Paid Holidays, Vacation & Sick Days
- Tuition Reimbursement
- LEAP Program
- MyFlexPay
