- Salary
- C$45k – C$55k/yr
- Location
- Surrey, British Columbia, CA
- Type
- Full-time
- Department
- Customer Service
- Source
- BetterTeam
Description
Are you passionate about delivering exceptional customer service and keeping projects running smoothly?
At T.K. Graphics, our Customer Service Representatives are at the heart of everything we do. You'll be the key connection between our customers and our production team, ensuring every project is handled with accuracy, efficiency, and outstanding service.
If you're organized, proactive, enjoy solving problems, and thrive in a fast-paced environment, we'd love to hear from you.
Why Join T.K. Graphics?
We're committed to creating a workplace where employees feel valued, supported, and empowered to succeed.
What We Offer:
- Competitive compensation.
- Extended Health Care.
- Dental Care.
- Vision Care.
- RRSP Matching Program.
- Casual Dress.
What You'll Do:
- Serve as the primary point of contact for customers.
- Respond promptly to inquiries regarding pricing, timelines, and order status.
- Resolve customer concerns professionally and efficiently.
- Build long-term customer relationships through responsive, personalized service.
Manage Orders with Accuracy:
- Process customer orders, revisions, and change requests accurately.
- Monitor jobs throughout production to ensure deadlines and quality expectations are met.
- Coordinate changes with customers and production teams as needed.
Collaborate Across Departments:
- Communicate effectively with Sales, Pre-Press, Production, Shipping, and Billing teams.
- Keep customers and internal stakeholders informed throughout each project.
- Work closely with estimators and account managers to ensure accurate billing.
Solve Problems Proactively:
- Anticipate potential issues before they affect production or delivery.
- Work with internal teams to identify practical solutions.
- Escalate complex issues when appropriate while keeping customers informed.
Stay Organized:
- Maintain accurate customer records and job documentation.
- Prepare information required for invoicing and billing.
- Effectively manage multiple priorities while meeting deadlines.
Support Continuous Improvement:
- Share customer feedback and identify opportunities to improve processes.
- Participate in team meetings, training, and ongoing process improvements.
What You'll Bring:
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Exceptional attention to detail.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong problem-solving skills and a positive attitude.
- A commitment to providing an exceptional customer experience.
- Previous customer service or print industry experience is an asset but not required.
Why You'll Love Working Here:
At T.K. Graphics, you're more than an employee—you’re an important part of our team. We foster a culture built on collaboration, respect, continuous learning, and delivering quality work we're proud of. Your ideas are valued, your growth is supported, and your contributions make a real difference every day.
Ready to Apply?
If you're looking for a rewarding career where your customer service skills, organization, and attention to detail will make an impact, we'd love to hear from you.
If you're looking for a rewarding career where your customer service skills, organization, and attention to detail will make an impact, we'd love to hear from you.
Apply today and become part of the T.K. Graphics team!
Skills
Customer Service
