- Location
- Mexico, Monterrey
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Engineering
- Experience
- 3+ years
- Source
- Workday
Description
Duties & Responsibilities
- Analyze workflows, handoffs, pain points, and operational trends to identify improvement opportunities.
- Design and document scalable processes, SOPs, controls, and change management materials.
- Support root cause analysis and corrective actions for operational issues, escalations, and recurring gaps.
- Coordinate process support for new product introduction, go-to-market operations, ticket management, credit, royalties, and related initiatives.
- Partner with stakeholders to clarify requirements, align process changes, and support adoption.
- Track process performance, demand, and improvement outcomes to support prioritization and capacity planning.
- Build repeatable practices that improve resolution speed, scalability, and operational efficiency.
Knowledge, Skills & Abilities
- Strong process analysis, workflow design, documentation, and problem-solving skills.
- Knowledge of Industrial Engineering methods, including process mapping, capacity analysis, time studies, workflow optimization, and continuous improvement.
- Ability to perform root cause analysis and translate findings into practical corrective actions.
- Strong collaboration skills across Product, Operations, PMO, IT, Billing, and Customer Operations.
- Working knowledge of change management, process controls, metrics, and operational reporting.
Qualifications
- Bachelor’s degree in Industrial Engineering or related field
- 3+ years experience documenting and improving cross-functional business processes.
- 3+ years experience supporting operational issue resolution, root cause analysis, workflow optimization, and change management.
About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Elizabeth Garcia
