Senior Manager, Professional Services (EMEA)

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Job Title: Senior Manager, Professional Services

Location: Solihull, West Midlands (Hybrid)

Who We Are

At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they’ve always been done.  

What We’re Looking For

We are looking for a Senior Manager, Professional Services with a proven record of delivering measurable impact across previous roles. You are deeply curious, quick to learn new technologies, and driven to solve problems others find difficult. In this role you will work with leading edge technologies and take on complex, high value projects that deliver innovative mobile device solutions to enterprise clients worldwide. You will help shape how we deliver, contribute new ideas, and influence direction. In return, SOTI offers meaningful professional growth and a clear path for career advancement.

What’s in it for you?

The People - Our people are our most important resource. From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.

The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!

The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.

Senior Manager, Professional Services

Lead the Enterprise Services and Professional Services business EMEA. Manage 4 teams of Professional Services, Enterprise Services (TAM) and delivery organization, with accountability for service delivery, customer outcomes, and the commercial performance of both functions.

Business and commercial leadership

• Own the commercial performance of the regional PS business, including PS revenue and bookings targets, delivery margin, and resource utilization.
• Own the commercial outcomes of the regional Enterprise Services function, including retention, renewal rate, and expansion influenced through proactive account engagement.
• Forecast demand, plan capacity, and manage staffing to meet delivery commitments while protecting margin and utilization targets.
• Partner with Sales on scoping, pre-sales support, and SOW definition so engagements are accurately scoped, priced, and deliverable.

People and team leadership

• Lead and develop 4 teams of Professional Services, regional delivery organization, aligning the team behind shared objectives, priorities, and outcomes.
• Own hiring, performance management, calibration, coaching, and career development across the teams.
• Plan team capacity and build succession depth to support regional growth.

Service delivery and governance

• Oversee delivery of implementations, migrations, and upgrades to SOTI software, ensuring work is delivered to scope, on time, and to the highest standards of quality and customer service.
• Govern the configuration and deployment of SOTI ONE products against project deliverables, setting standards for configuration, testing, and troubleshooting carried out by the delivery team during billable engagements.
• Own delivery standards, project governance, and escalation management for the region, acting as the senior point of escalation for at-risk engagements and key regional accounts.
• Drive continuous improvement of the delivery model, methodology, and tooling to improve quality, predictability, and efficiency.

Enterprise Services and customer success

• Direct the regional Enterprise Services function, ensuring TAMs deliver proactive, high-value service that drives adoption, retention, and expansion.
• Support the development and execution of enterprise support strategies aligned to customers' strategic plans.

Customer and stakeholder relationships

• Build and maintain trusted relationships with senior customer stakeholders and strategic partners or vendors, ensuring the appropriate design, configuration, support, and optimization of SOTI solutions.

Cross-functional and product

• Partner with Sales, Sales Engineering, Legal, Finance, and Product to align on commercial, contractual, and delivery matters.
• Provide structured feedback to the SOTI product and development teams to inform fixes, enhancements, and roadmap priorities, drawn from field and delivery insight.

Technical leadership and compliance

• Provide technical leadership and guidance to managers and senior delivery resources in the planning and design of solutions and delivery improvements, setting technical direction rather than performing implementation directly.
• Ensure Enterprise Services and Professional Services delivery adheres to SOTI and customer security, compliance, and data handling requirements across all engagements.

Qualifications and experience

• 10+ years in professional services, technical services, or enterprise software delivery, with at least 4 years in a people leadership role.
• Proven experience managing managers, not only individual contributors. Demonstrated ability to lead a multi-layer organization across a distributed or regional footprint.
• Track record owning commercial performance for a Services org P&L or equivalent, including revenue, bookings, margin, and utilization accountability.
• Experience leading enterprise software implementations, migrations, or managed services at scale, ideally in an MDM, EMM, or enterprise mobility context.
• Demonstrated success partnering with Sales on scoping, pre-sales, and SOW definition for services engagements.
• Bachelor's degree in a relevant field, or equivalent professional experience.

Other requirements

• Willingness to travel regionally, and occasionally internationally, as engagements and team needs required.
• Additional regional languages are an asset.

About SOTI
SOTI is the world's most trusted provider of mobile and IoT management solutions, with more than 17,000 enterprise customers and millions of devices managed worldwide. SOTI's innovative portfolio of solutions and services provide the tools organisations need to truly mobilise their operations and optimise their mobility investments. SOTI extends secure mobility management to provide a total, flexible solution for comprehensive management and security of all mobile devices and connected peripherals deployed in an organisation.

At SOTI, we celebrate the uniqueness of our global teams and are proud to be an equal opportunity workplace. We are curious problem solvers who are committed to bringing the best mobile and IoT management solutions to market.

We offer careers with #EndlessPossibilities.

If you want to bring your ideas to life, apply at SOTI today.

#LI-HJ1

If you want to bring your ideas to life, apply at SOTI today.