Senior Credit Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description: 

Ingram Micro is the business behind the world’s brands reaching nearly 90 percent of the world’s population. We focus on cloud, advanced, and specialty technology solutions, in addition to mobility and commercial/consumer technologies. Our market reach, diverse solutions portfolio, and digital platform Ingram Micro Xvantage™ set us apart. We have approximately 27,000 associates committed to serving our more than 161,000 customers and 1,500 vendor partners worldwide. Learn more at www.Ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2026-2027 in Canada! This prestigious recognition reflects our commitment to our people and our culture. Ingram Micro Canada has also been recognized on the Canadian 2026 Best Workplaces in Technology list.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey! 

This position is a hybrid role based in our Mississauga office where you will work 3 days in the office and 2 days remotely.

Ingram Micro is looking for a Senior Credit Specialist who has experience in managing an accounts receivable portfolio, reviewing and servicing customer inquiries related to their credit account, and resolving escalations with credit holds. You will also be responsible for performing account reconciliations and collaborating with cross-functional departments. You will be passionate about providing a Best-in-Class experience for our Reseller partners by effectively collaborating with them to ensure orders are effectively managed, and our aging metrics are met. 

Responsibilities:

• Establish a relationship with our reseller customers and internal stakeholders to understand their business and ensure orders are released timely.
• Manage the accounts receivable for a portfolio of accounts to be in line with Ingram’s aging metrics and DSO standards.
• Respond timely and effectively to customer’s (internal and external) inquiries and requests.
• Collaborate with analysts, sales and customers to negotiate solutions that allow for customer satisfaction while protecting Ingram’s AR assets.
• Coordination between various groups (I.E. Sales, Customer Service, Analyst Team and Management Team) to effectively communicate findings regarding any issues that may arise in the management of an assigned portfolio.
• Forecast and manage cash collections for monthly targets.

What you bring to the role:

• Bachelor's degree in accounting, business management, commerce, or other related fields.
• Minimum 7-10 years of experience in a commercial collection environment, including specific skills and experience with providing exceptional service to our customers.
• Strong written & verbal communication skills to effectively communicate with internal and external contacts at all levels.
• Experience within the IT industry would be a strong asset.
• The ability to communicate in French would be considered a strong asset but not required.
• Proficiency in MS Office suite specifically Excel including knowing formulas and Pivot tables is a must.
• Microsoft Dynamics, SAP & HighRadius Accounts Receivable (AR) Software is a strong asset.
• Professional Collector MicroCertificate is an asset.
• Strong organizational and analytical skills.
• Must be willing to work in a fast-paced team environment with the ability to prioritize workload.
• Work independently with minimal supervision.
• Established and productive professional individual contributor.
• *This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

The typical base pay range for this role across Canada is $75,000 -85,000 CAD per year. The ranges above reflect the potential annual starting base pay across all of Canada for all roles. Individual base pay within each range depends on various factors, including work location, complexity and responsibility of role, job duties/requirements, and relevant experience and skills. This role is for an existing vacancy and will not use AI for screening applicants. 

At Ingram Micro, certain roles are eligible for additional rewards, including merit increases, annual bonuses, or sales incentives. These awards are allocated based on a position level and individual performance. Canadian associates have access to flexible Healthcare, Dental, Vision, well-being benefits and perks, critical illness, disability coverage, mental health support, paid time off, RRSP Matching and much more!

Equal Opportunity Statement

As a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce. Ingram Micro Canada is proud to be an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Accommodations for job applicants are available on request, please contact us by sending an email to [email protected]. This email box is designed to assist with accommodations through the hiring process. Emails sent for non-accommodation-related inquiries, such as following up on an application, will not receive a response. In your email, please provide contact details, and preferred contact method and describe the accommodation so we can work with you to assist.

Ingram Micro’s Commitment to ESG (Environment, Social & Governance)

Ingram Micro is a values-driven organization and our commitment to ESG performance is a statement about who we are and our desire to make a difference each day through the way we do business. Through our IngramMicroESG program, we establish policies, programs, and practices to achieve continuous improvement on the Environmental, Social and Governance areas that are most significant to our stakeholders. Learn more about our ESG initiatives and read our ESG reports here – Ingram Micro ESG.