Clinic Manager

We are looking to fill a Clinic Manager role supporting the Springfield, IL clinic!

The Clinic Manager is responsible for the direct day-to-day supervision of Behavior Technicians (BT) at the assigned cost center(s) to ensure fair and consistent employment practices and facilitate the delivery of high-quality services. Additionally, this role provides day-to-day oversight of clinic operations to increase operational effectiveness in partnership with the Clinical Director and corporate office. 

What will your day-to-day look like?

• Interview and participate in selecting prospective candidates for the Behavior Technician role
• Evaluate BTs’ knowledge and competence to perform independent sessions
• Observe sessions and provide feedback and additional support as needed
• Conduct onboarding check-ins for new hires
• Facilitate, track, and monitor the RBT Certification process and monthly supervision requirements to ensure all technicians are active and in good standing
• Work collaboratively with BTs to address any needs related to their status with the BACB®.
• Review scorecards, competencies, and/or any other performance-based metrics with each direct report at least monthly
• Conduct performance reviews
• Provide continuous employee coaching, mentoring, and skill development for each direct report
• Collaborate with other leaders (Clinical and Regional Directors) and Departments (Scheduling, People Operations, Operations) as needed
• Facilitate all required components of New Hire BT Training, including clinical and operational policies and procedures
• Conduct competency assessments to ensure consistent delivery of services.
• Provide ongoing floor support for BTs, including 1:1 overlaps/training sessions.
• Conduct sessions as needed for provider cancellations, or as otherwise directed by the Clinical Director based on need
• Partner with BCBAs to develop targeted training objectives for learners
• Communicate training outcomes to supervising BCBA when client specific
• Collaborate with clinicians and remain fully knowledgeable on current objectives per learner
• Monitor and implement any necessary updates from the BACB®
• Partner with People Operations and Schedulers to meet staffing needs
• Consult with People Operations for performance and other employment issues/concerns
• Actively participate in Regional Success meetings
• Conduct ongoing relevant job training as needed (e.g., in-situ, apple meeting)
• Provide timely and accurate reports as requested
• Attend recruiting or marketing events as requested
• Work with clinic leadership to ensure a healthy, positive, and efficient therapeutic environment
• Partner with clinical and other leadership to maintain a safe and healthy work environment
• Maintain strict confidentiality of employee and client records
• Ensure all PHI is stored in compliance with HIPAA regulations and strictly viewed and handled only in a HIPAA compliant work environment
• Adhere to all company policy and procedures
• Serve as the point of contact for all facilities, IT, safety, and operational related issues
• Collaborate with Clinical Director, clinicians, and other departments to understand clinical and operational workflows to assist with operational improvements
• Act as the clinic’s Safety Coordinator, assuring compliance with federal, state and local regulations
• Perform ongoing safety assessments on a monthly basis
• Detect, define, generate, evaluate, and revise solutions for all safety, technology, facility, and operational issues
• Report monthly, quarterly, and annual data collected through scheduled audits.  (Including but not limited to: safety and injury reporting, HIPAA audit, client satisfaction, cleaning crew accountability, and budget & supply inventory)
• Conduct clinic tours for new or prospective client/caregivers 
• Prepare and monitor key performance metrics to ensure financial and operational goals are met
• Oversee clinic expenditures and communicate additional needs to the Operations Department
• Ensure clinical teams are well supported by maintaining inventory of needed resources
• Working within the clinic budget, control supply inventory and distribution of goods and supplies
• Reconcile daily petty cash and weekly budgets
• Assist the Clinical Director with the creation of annual budgets
• Conduct sessions as needed for provider cancellations, or as otherwise directed by the Clinical Director based on need
• Ensure clinicians have the appropriate structure to keep complete, timely, and accurate records
• Actively work to support the achievement of BPI’s strategic and operational objectives
• Actively participate in team meetings

Required Skills/Abilities

• Ability to maintain good attendance records and have open availability to respond to clinic needs as assigned, including opening and closing duties
• Excellent written and verbal communication skills
• Excellent management skills and the ability to guide a team of Behavior Technicians  through difficult situations
• Proficiency in Google Suite software
• Proficiency in Central Reach software
• Excellent organizational skills and attention to detail
• Excellent analytical, decision-making, and problem-solving skills
• Strong involvement in the autism/special needs community
• Ability to maintain all required BACB credentials and company training as determined by BACB guidelines and clinic needs
• Ability to adhere to regular and reliable attendance as an essential function of the job
• Ability to maintain flexible availability in order to respond to clinical needs (ie: some evenings, opening shifts, etc.)

Education and Experience

• Associate's or bachelor's degree in a related field (preferred)
• Active RBT certification, required
• Two or more years in a supervisory role or managerial role, preferred
• CPR and First Aid training, required (training provided)
• QBS training, required (training provided)

Physical Requirements

• Must be able to remain in a stationary position for prolonged periods of time
• Ability to move about inside offices, clinic environments, and homes
• Ability to operate a computer and other office productivity equipment including but not limited to printers and copiers
• Ability to ascend/descend stairs and ladders
• Ability to communicate information and ideas in a way that others will understand. Must be able to exchange accurate information in these situations
• Ability to observe details at close range (within a few feet of the observer)
• Ability to move and respond quickly to elopement, problem behaviors, and other physically demanding situations involving clients
• Ability to lift, hold, and move up to 50 lbs.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice. 

BPI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. If reasonable accommodation is needed to perform the essential functions of the job, please contact the People Operations team at [email protected].

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