FIELD SUPPORT ENGINEER

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As a Field Support Engineer, you will provide onsite installation, troubleshooting, maintenance, and repair support for complex automation systems. You will serve as the key technical liaison to our customers, ensuring high operational quality and exceptional service delivery.

You will report to the Manager, Services Iberia & Israel.

You will work in a hybrid model based in Rome or Milan, Italy.

Your Responsibilities:

• Install, configure, and commission complex automation equipment and systems at customer sites.
• Diagnose issues, perform repairs, and execute preventive maintenance to ensure optimal system performance.
• Provide customer training on system operation, maintenance, and best practices.
• Document service activities, technical findings, and recommended actions using defined company procedures.
• Build and maintain productive relationships with customers and internal teams to support project success.

The Essentials - You Will Have:

• Bachelor's degree in Engineering (Electrical, Automation, Mechatronics, or related field), or equivalent professional experience aligned to the job profile.
• Minimum of 2 years of experience in field service, technical support, or a related engineering environment.
• Developing professional expertise with the ability to apply company policies and procedures to resolve a variety of issues.
• Ability to travel 60% of the time.
• A valid driver's license.

The Preferred - You Might Also Have:

• Experience installing or supporting industrial automation systems, drives, PLCs, or control systems.
• Exposure to diagnosing and repairing complex mechatronic or electrical systems.
• Experience working directly with customers in a service or technical consulting environment.
• Familiarity with service documentation standards or tools.

What We Offer:

Our benefits package includes …

• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation
• On-demand digital course library for professional development
• Comprehensive mindfulness programs with a premium membership to Calm
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program

... and other local benefits!

For positions based in Italy, and in accordance with applicable pay transparency requirements, the annual gross base salary range for this role is 35 680,00 - 53 520,00 EUR.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.