Conference Services Manager (12 Month Fixed Term)

As a member of our Conference Centre team, you will be responsible for supporting a variety of events for the CIBC Square Conference Centre and Private Dining Facilities, including liaising with the various business units to maximize efficiencies in the business and providing a seamless, consistent approach to events. As a Conference Services Manager, you will foster key relationships with clients and manage logistical coordination, sharing best practices. This role ensures client satisfaction by managing the end-to-end event process, from initial inquiries to post-event follow-ups, with an adherence to consistent standards and processes associated with working alongside multiple stakeholders and partners across CIBC. The ideal candidate will be the trusted advisor, partner and expert on Conference Services. They will have a passion for hospitality, strong organizational skills and a keen attention to detail, while delivering exceptional experiences for our clients by focusing on top-tier service and unique event customization.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you’ll succeed

• Event Planning and Coordination – This role will collaborate with clients to understand event needs for both hybrid and live events.  You will develop tailored event plans, and manage all logistical details including room set-up, staging & A/V requirements, food and beverage and special requests.  The Conference Services Manager will also manage budgets and financial reconciliation, and utilize event management systems and software (e.g., EMS, Social Tables) to streamline event operations and enhance client experience.

• Project management – The individual in this role will be expected to manage multiple projects, on time and on budget, to the clients’ satisfaction. This includes managing external vendors as required to execute events and programs within scope and with consistency, as well as management and maintenance of all required data, following current procedures to have data updated regularly.

• Event Onsite Management – The Conference Services Manager will be the main point of contact on matters for the event host on behalf of CIBC Square Conference Centre.  This role will oversee events on the day of execution to ensure seamless operations and high-quality service, and will coordinate with the operations team to address any last minute changes or client needs.  You will serve as a pro-active problem solver during events, swiftly managing any issues or challenges that may arise to maintain client satisfaction.

Who you are

• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.

• You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.

• You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.

• You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.