People Operations Associate (End-to-End HR Generalist)

Job Title: People Operations Associate (End-to-End HR Generalist)

Location: Bengaluru (Remote)

Experience: 3–5 Years

Employment Type: Full-Time

About Springboard

At Springboard, we’re on a mission to bridge the world’s skills gap, offering transformative online education in allied health, data science, UI/UX design, machine learning, and coding. Our courses may be tech-enabled, but we're ultimately human-centric: each student taps into a vast community throughout their time with us, engaging with fellow students, industry-expert mentors, student advisors, and career coaches to successfully transition students into their dream jobs. Through this hybrid approach, we’ve helped thousands of learners revamp their careers and, by extension, their lives, with hundreds of top-notch job offers received every year and a near-perfect placement rate for our program graduates.

Role Overview

Reporting directly to the Global Head of People Operations, you will serve as the primary People Operations partner for Springboard’s India entity. In this high-visibility role, you will bridge global HR strategy with local execution, managing the full employee lifecycle, ensuring operational alignment across global teams, and driving a seamless employee experience for our India-based workforce.

Key Responsibilities

1. Global-to-India HR Alignment & Operations

• Serve as the India People Operations partner, working closely with India and the US teams to roll out talent initiatives, policies, and systems.
• Work as the primary People Operations point of contact for India employees, managing day-to-day employee queries and coordinating with managers, Finance, IT, global People Operations, and external vendors.
• Maintain accurate employee data, HRIS records (e.g., Rippling), employment changes, compensation updates, employee documentation, periodic HRIS data audits, leave management, and attendance systems.
• Coordinate India payroll, including preparation and validation of payroll inputs, new-joiner details, leave impacts, compensation changes, reimbursements, and final review with Finance/payroll partners to ensure accurate, timely monthly disbursement.
• Maintain operational and compliance trackers covering statutory requirements, insurance, contracts, renewals, audits, and other recurring People Operations deadlines.

2. Full-Cycle Talent Acquisition

• Lead end-to-end recruitment for India-based roles across tech, product, and business ops.
• Partner with hiring managers to develop structured screening criteria, interview scorecards, competency assessments, and candidate evaluation processes.
• Manage recruitment activities including application review, sourcing via LinkedIn or other job boards, employee referrals, screening calls, candidate shortlisting, interview scheduling across time zones, candidate communication, hiring-manager follow-ups, reference checks, offer coordination, and onboarding handoff.
• Maintain accurate recruitment pipelines and reporting through Greenhouse and other sourcing platforms.

3. Onboarding & Employee Experience

• Own the end-to-end employee lifecycle for India, including preboarding, onboarding, employment changes, promotions, employee documentation, and offboarding.
• Drive culture-building initiatives, team offsites, virtual All teams meeting etc.
• Coordinate onboarding readiness across People Ops, IT, and hiring managers, including HRIS setup, documentation, equipment/access provisioning, orientation, and new-hire check-ins.
• Conduct stay and exit interviews, analyze attrition data, and manage the complete offboarding activities, including asset recovery, IT/access removal, and the full & final (F&F) settlement process.

4. Compliance & Workplace Relations

• Draft, review, implement, and communicate India People policies, updating them in response to business requirements and changes in employment legislation.
• Ensure strict compliance with Indian labor laws (Shops & Establishments, PF, ESIC, POSH, Gratuity).
• Manage People-related vendors and coordinate with payroll, insurance, legal, IT, background verification, training, and other external partners.
• Act as the first point of contact for employee grievances, maintaining high confidentiality, empathy, and workplace safety.

What We Are Looking For

• Experience: 3–5 years of hands-on, end-to-end HR generalist experience in a fast-growing startup or tech environment.
• Education: MBA / Master’s degree in Human Resources or related field preferred.
• Core Competencies:
• Demonstrated track record across talent acquisition, HR ops, and employee engagement.
• Working knowledge of Indian labor laws, PF, ESI, POSH, and basic payroll mechanics.
• Proficiency with HRIS platforms (e.g., Rippling, Darwinbox) and ATS tools (e.g., Greenhouse, Lever).
• Soft Skills:
• High ownership, bias for action, and ability to handle ambiguity in a matrixed setup.
• Exceptional verbal and written communication skills.
• Empathy, confidentiality, and strong interpersonal relationship-building capabilities.