Credit & Collections Coordinator

#BETHEDIFFERENCE

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software & information solutions that the world’s leading professionals rely on, in the moments that matter most.

You’ll be supported by collaborative colleagues who share a purpose. We are 21,000 people unique in our dreams, life stories, abilities, and passions who come together every day with one ambition: to make a difference.​ We do our best work together, connecting to create new innovations with impact.

About the role

As a Credit & Collections Coordinator, you'll leverage specialized skills to handle non-standard credit and collections challenges. You will independently manage more intricate credit evaluations and oversee complicated billing processes, playing a critical role in maintaining the financial health of the organization.

Responsibilities:

• Perform in-depth credit investigations and risk assessments.

• Evaluate non-standard credit applications and make recommendations.

• Independently manage high-value or complex customer accounts.

• Address non-standard billing issues with appropriate corrective actions.

• Develop and implement strategies for collecting overdue accounts.

• Prepare comprehensive financial reports and credit analyses.

• Lead collections initiatives and projects to improve cash flow.

• Act as a point of contact for escalated credit and billing issues.

• Optimize processes for better accuracy in billing and collections.

• Ensure adherence to industry best practices and regulations.

Requirements:

• A minimum 2 years of collections experience.

• Bachelor’s degree in finance or related field required.

• Proficiency in ERP systems such as NetSuite/SAP systems.

• Ability to take initiative, prioritize and problem solve with verbal and written communication skills.

• Ability to work effectively under deadlines.

• Proficient with Microsoft Office Suite applications including Word, Excel and Outlook.

Our Offer

• Room for personal development through external, internal training tools and learning and development program #GROW. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong .

• Annual incentive plan based on division financial performance and your seniority.

• Referral bonus, meal vouchers, monthly allowance, gift vouchers twice a year.

• Corporate Health Insurance.

• Mindfulness and Wellbeing programs (Wellbeats, MyQuillibrium, Compsych, Mind & Body webinars).

• Up to 28 days of annual leave based on seniority.

• We have a strong Work from Home culture and take into consideration punctual needs and more.

• Flexible working schedule. You’ll find the flexibility for balance in your life.

• Being part of Wolters Kluwer you will contribute to the development of our own products and software solutions. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.