Home Comfort & Safety Advisor

Position Summary

The Home Comfort & Safety Advisor is responsible for building long-term relationships with homeowners by serving as a trusted advisor for their plumbing, heating, and electrical needs. This role focuses on understanding each customer's home, lifestyle, and priorities to recommend customized solutions that improve safety, efficiency, comfort, and the overall appearance of the home.

The Advisor conducts annual (or more frequent) in-home visits, evaluates plumbing and electrical systems, identifies opportunities for repairs or upgrades, and collaborates with service and installation teams to deliver an exceptional customer experience. While this position includes sales goals and revenue expectations, success is equally measured by customer satisfaction, retention, and long-term relationship building.

Key Responsibilities

• Build and maintain strong, long-term relationships with homeowners.
• Conduct on-site inspections of residential plumbing and electrical systems.
• Assess system performance and identify opportunities to improve safety, efficiency, and reliability.
• Prepare and present repair and improvement proposals based on customer needs.
• Answer customer questions regarding estimates, repair recommendations, and available options.
• Educate homeowners on recommended solutions and preventative maintenance opportunities.
• Coordinate with service technicians and installation teams to ensure a seamless customer experience.
• Maintain accurate records of inspections, recommendations, estimates, and customer interactions.
• Meet established sales, conversion, and customer satisfaction goals while maintaining a consultative, customer-first approach.