- Salary
- £28k+
- Location
- London
- Type
- Full-time
- Department
- Human Resources
- Closing date
- Today
- Source
- Vincere
Description
Job Title: Personal Lines Account Handler
Salary: £28,000 per annum
Location: North London
PURPOSE OF ROLE
We are seeking a dedicated and motivated professional to join an established insurance broker as a Personal Lines Account Handler. This is an exciting opportunity to contribute to a forward-thinking insurance organisation, managing home and motor portfolios with precision and excellence. The ideal candidate brings a strong work ethic, commitment to delivering outstanding client service, and a passion for achieving results in the commercial insurance sector. If you are ready for a challenging and rewarding role in commercial insurance, we encourage you to apply.
RESPONSIBILITIES
- Manage and service a portfolio of Motor and Home clients, ensuring high standards of retention, renewal, and satisfaction.
- Collaborate with team members, and stakeholders to achieve organisational goals and deliver effective insurance solutions.
- Execute day-to-day account handling tasks with precision, attention to detail, and full compliance with company policies, procedures, and industry regulations (including FCA requirements).
- Identify cross-selling opportunities, risks, and areas for improvement to develop innovative client-focused solutions.
- Handle client queries, policy placements, documentation, invoicing, and claims coordination professionally and efficiently.
DAY-TO-DAY
- Engage in regular team meetings to discuss client progress, challenges, renewals, and new business opportunities.
- Manage and prioritise tasks, renewals, and mid-term adjustments to meet deadlines and deliver high-quality outcomes.
- Collaborate with colleagues, insurers, and clients to ensure alignment, effective execution of placements, and exceptional service.
- Monitor key performance indicators, client outcomes, and portfolio performance; report as required.
- Stay updated on commercial insurance market trends, products, and best practices to enhance client advice and performance.
EXPERIENCE
- Proven experience in a professional insurance setting, within personal lines account handling
- A track record of success in managing client portfolios and delivering results in a fast-paced environment.
SKILLS
- Strong communication and interpersonal skills, with confidence in client and insurer interactions.
- Ability to work independently and collaboratively as part of a team.
- Excellent organisational and time-management abilities to handle multiple priorities.
- Proficiency in relevant insurance systems/software, policy documentation, and broking tools.
- Commitment to continuous learning, professional development, and maintaining industry qualifications (e.g., working towards or holding CII qualifications desirable).
BENEFITS
- Opportunities for career growth, advancement, and progression within the organisation.
- Access to professional development programs, training, and resources (including support for qualifications).
- A supportive and inclusive work environment that values diversity, collaboration, and employee wellbeing.
- Recognition and rewards for outstanding performance and contributions.
- We are committed to fostering a workplace where employees feel valued, empowered, and inspired to reach their full potential in the insurance industry.
If you have the relevant experience or know someone who does, please contact: Glenn Youens 07715 931523 [email protected]