NextStep Care

– a place where you’ll be valued, recognized and rewarded for the vital work you do each day. We’ll surround you with a strong team and leadership that supports every aspect of your life – both inside and outside of our centers. And you’ll get to practice your passion  in a non-profit, mission-driven organization that’s known for the highest level of care in our communities

SUMMARY

Responsible for performing clerical duties and support in accordance with Care Management Services guidelines and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs administrative duties such as typing memos, correspondence, reports, and other documents as directed by supervisor as well as copies, sorts/distributes mail, and performs calculations as needed.
• Sends, receives, and distributes faxes and emails as appropriate.
• Mails materials using various methods and services as directed.
• Runs local errands including trips to the post office and local businesses for the occasional purchase of supplies.
• Print, distributes and makes revisions to forms or other documents as directed.
• Assists with processing job applications which includes references checks, background checks, licensure/registration verification etc., as necessary.
• Assists with event planning including travel arrangements and reservations for staff as requested.
• Assists with the production of the organization’s newsletter by compiling information and articles submitted by others.
• Creates and maintains monthly calendar, meeting agendas and action plans and distribute as directed by supervisor.
• Provides administrative support to the leadership team as directed by the Administrator of Care Management Services.
• Assists in administrative studies and/or projects as assigned.

• Orders supplies as needed. Includes but not limited to office supplies, toiletries, refreshments and community education supplies.

• Performs daily upkeep of office machines, including changing cartridges and stocking with paper and requests and coordinates repairs for office equipment as necessary

• Provides reception service (information, beverages, and assistance) to visitors, sales representatives, etc.

• Courteously and professionally answers and redirects all incoming calls.

• Maintains filing system in an efficient and organized manner.
• Maintains and distributes staff contact information.
• Ensures timely notification of upcoming project and assignment due dates for leadership team.
• Records minutes of staff and other meetings as directed by supervisor.

• Reports corporate compliance concerns appropriately

• Reports work time and business expenses in accordance with organizational guidelines.
• Maintains work areas in an organized manner.

• Attends staff meetings, in-services seminars and workshops as directed by supervisor.
• Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication.
• Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System.
• Performs other duties as necessary to ensure the success of the System.

SKILLS AND ABILITIES

• Knowledge of personal computers and the ability to operate Microsoft applications to include Word, Excel, Power Point, Access and Outlook.
• Thorough knowledge, adherence and enforcement of current regulations, as well as Care Management Services Operational guidelines and best practices as related to the operations of the SOURCE Program and Care Management Services guidelines.
• Thorough knowledge, adherence and enforcement of the System’s personnel guidelines.
• Maintains constructive working relationships by communicating and interacting effectively with supervisors, organizational leadership, peers and individuals inside and outside the Organization, in a positive, professional and respectful manner.
• Demonstrates good judgment and decision making.
• Manages multiple deadlines with demonstrated flexibility in working with changing priorities.
• Portrays a positive image of the organization and communicates guiding principles, mission, vision and values.
• Completes work in a timely, accurate, efficient and thorough manner and is conscientious about assignments/responsibilities; ability to organize and prioritize responsibilities and assignments.
• Consistently reports to work on time prepared to perform duties of the position.
• Exceptional computer skills, good organizing and planning skills.
• Able to deliver excellent customer service, externally and internally.
• Able to react effectively and calmly in emergencies.
• Able to maintain customer confidentiality.
• Managing multiple deadlines with demonstrated flexibility in working with changing priorities
• Ability to react effectively and calmly in emergencies situations

MINIMUM QUALIFICATIONS

• High School Diploma or GED equivalent.

SUPERVISORY RESPONSIBILITIES

None

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram format.  The ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER APPLICATION SKILLS

This job requires proficiency with the following computer applications:

Microsoft Outlook                  Microsoft Excel                      Microsoft Word

CERTIFICATES, LICENSES, REGISTRATIONS

Please see minimum qualifications

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to sit, talk or hear.  The associate frequently is required to walk.  Use hands to finger, handle or feel and reach with hands and arms.  The associate is occasionally required to stand.  Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

EEO / M / F / D / V / Drug Free Workplace

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