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Job Summary: 

• The Data Analyst generates customer, portfolio, and risk insights to optimize growth, profitability, and risk-adjusted returns, while providing business units the data support and MIS required for decision making to drive performance.

Job Responsibilities: 

• Lead the development and maintenance of the Delinquency Dashboard, covering arrears, flow rates, cures and key delinquency trends to support timely collections actions.

• Oversee the Collections Productivity Dashboard, monitoring contact rates, PTP performance, recoveries and productivity metrics to identify performance gaps and improvement opportunities.

• Develop and maintain the Collection Segmentation Priority Matrix to identify and prioritise customer segments based on delinquency behaviour, risk profile and recovery potential.

• Lead Auction Aging & RP Analysis to monitor auction pipelines, aging trends and recovery performance, highlighting key issues and areas requiring management intervention.

• Drive the NPL Dashboard, providing insights on NPL inflows, stock movements, recoveries and write-offs to support portfolio and collections strategy.

• Develop Risk Monitoring Reports to identify deteriorating customer segments, portfolio trends and risk vintages, enabling early identification of potential credit and collections risks.

• Lead the Collections Forecast Dashboard, providing projections on inflows, recoveries and target achievement to support collections planning and performance tracking.

• Translate data into actionable business insights by analysing trends, variances and key performance indicators and presenting findings to management and relevant stakeholders.

• Lead and review analytics outputs to ensure data accuracy, consistency and timeliness across collections and credit risk reporting.

• Partner with Collections, Credit Risk and Business teams to understand business requirements, develop relevant analytics solutions and support data-driven decision making.

• Identify opportunities to enhance reporting and analytics capabilities, including automation, dashboard optimisation and improved data visualisation to increase efficiency and reduce manual reporting.

• Provide guidance and coaching to analytics team members on data analysis, reporting standards, dashboard development and interpretation of collections and risk metrics.

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Job Requirements: 

• Bachelor's Degree in Accounting/Finance/Business Administration or related degree.

• Minimum 5 years’ experience in the financial industry.

• An aptitude for numbers and understanding of Profit & Loss.

• Meticulous with keen attention to details.

• Strong communication skills.

• Strong interpersonal skills with ability to listen, interpret, influence, and negotiate.

• Good with troubleshooting & problem-solving skills.

• Naturally inquisitive with a desire to understand a broad range of commercial issues.

• Ability to work on tight deadlines with minimal supervision, willing to learn and able to work under pressure.

• Possess good analytical skills and enjoy working with data.