Senior Specialist - IT Product Support

Company:

Marsh

Description:

Handles application development from development to execution.

Gathers functional requirements, works with subject matter experts to understand objectives and translates them into a set of requirements.

Validates the requirements with the business, and translates them into technical specifications for the developers, ensuring the end result is accepted by internal clients.

Directs work of the development team; drives all development activities; influences the technology decisions for moderately complex products.

Approves and accepts the deliverables released by development teams; Ensures timeliness and adherence to agreed deliverables; Provides direction for ongoing maintenance and support of existing tools; Oversees support processes carried out by off-site teams by ensuring the allocation of proper resources and educating support teams as needed.

Communicates with business leaders and members of the IT team.

Supervises team members (may include offshore teams) and the development team members; Trains new staff members to provide support.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.