Senior Service Technician

At Rock Processing, we’re passionate about development and advanced technology, and we always aim to offer the best possible experience for our customers in a sustainable way. It’s a mission that takes commitment, but as an industry leader we aim for nothing but excellence in everything we do. We offer a diverse range of opportunities through our businesses and cross-border networks, enabling you to explore your potential and thrive.

We are looking for a hardworking and enthusiastic Senior Service Technician to join our Service team.  The role will report to the Service Operations Manager based in Kathu, Northern Cape.

Purpose of the role:

Responsible for working closely with the Southern Africa sales & service teams to promote Crushing and Screening products and champion the driving of the Crushing & Screening Solutions equipment and aftermarket parts and support sales whilst providing support and technical assistance & services to our customers for our Crushing & Screening installed base across the Northern Cape.

The job responsibilities:

• Customer training and efficient technical services support pertaining to all Sandvik Crushing & Screening products supplied to customers within the Northern Cape
• Work closely with the Customers or Sandvik Installation and Erection Teams on activities during installation and commissioning of any Sandvik Crushing & Screening equipment when required.
• Guide and assist Customers or Sandvik’ Maintenance Teams with fault diagnosis while working on Sandvik Crushing & Screening equipment.
• Cooperate closely with the sales team or directly with the customer to promote Crushing & Screening Solutions equipment and aftermarket sales.
• Provide relevant feedback through equipment condition, performance and process audits, to enable maintenance planning improvements in terms of efficiency and equipment integrity.
• Identifies current and future/potential customer service requirements by establishing personal rapport with them and other persons in a position to understand service requirements. Provides product service, or equipment technical and engineering information by answering questions and requests.
• Contributes to team effort by accomplishing related results as needed.
• Works towards achieving set KPI’s, for both the Customers and Sandvik.
• Providing relevant information to Crushing & Screening Solutions installed base in the Northern Cape to the Regional teams and to ensure accurate installed base information is maintained in the database.
• Accept and perform tasks delegated by SRP Management as deemed necessary.
• Stay up to date with new and upgrades of Crushing & Screening equipment
• Responsible for personal safety and safety of all the teams he/she will be working with on different jobs and different sites.
• Responsible for safe work environment by contributing to job safety analysis, engineering technical standards, facility standards and work practices
• 2.6.1 Legal appointee for the Northern Cape Region

Skills and competencies:

• Good understanding of the importance of customer services
• Follow through ability, results orientated and ability to function with tight deadlines.
• Ability to work in a matrix organization environment.
• Listening and logic interpretation
• Excellent communication and interpersonal skills with the ability to build rapport and establish relationships with customers and internal stakeholders.
• Must be flexible and self-reliant,
• Excellent time management
• Commercial understanding
• Ability to function independently with minimal supervision as well as collaborate effectively as part of a team.
• Highly organized with strong attention to detail and the ability to manage multiple tasks and priorities simultaneously.
• High proficiency in MS Office

Profile Required

• Mechanical trade background with relevant equipment technical experience.
• Have at least 5 years’ experience in a similar role in the Mining Industry with Crushing & Screening experience.
• Acquired knowledge in Crushing and Screening operations in both surface and underground.
• Understanding of crushing & screening plants & process flow
• Strong EHS focus.
• Strong written and verbal communication, interpersonal and people management skills are essential.
• Proficiency in the use of spreadsheets and other MS office applications.
• Ability to work as a member of a multidisciplinary and provide guidance to members of the team.
• Must be self-motivated, performance-based outcomes orientated and needs no supervision
• Have a valid passport, and willing and able to travel
• Mine fitness

What is in it for you?

• We offer you an interesting role in an international business environment, extraordinary products, great colleagues, and opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers. Visit our stories hub, LinkedIn or Facebook to get to know us better.

Application

• Send your application as soon as possible as we will be evaluating candidates continuously, and no later than 14 August 2026

About us:

• Rock Processing  is a business area within the Sandvik Group and a leading supplier of equipment, tools, parts, service and solutions for processing rock and minerals in the mining and construction industries. Application areas include crushing and screening, breaking and demolition.