- Location
- monterrey · Monterrey, Nuevo León, Mexico
- Workplace
- Remote, Hybrid
- Department
- Engineering
- Seniority
- Manager
- Education
- Master
- Source
- Greenhouse
Description
About Trivelta
Operators deserve more from their technology. More speed, more intelligence, and more control.
Trivelta is on a mission to provide the AI-native software infrastructure powering the next generation of sportsbook and gaming companies. Our platform combines true native apps on both the App Store and Google Play, AI-powered personalization and risk management, and built-in social features that help operators create world-class product experiences.
Today, Trivelta powers operators serving millions of users across global markets.
As we continue our rapid growth, two things are essential to our success: our people and our culture. So far, we have built a global team working from our offices in Boston, Barcelona, Monterrey, and Indore, as well as remotely around the world, to help us achieve our mission. And we're looking for more exceptional people, people who love building great products, redefining what is possible with AI, and turning complexity into elegant, scalable solutions.
About the Role
We're looking for an IT Support Specialist to provide hands-on technical support across our growing organization. This role can be structured as a contract, contract-to-hire, or full-time position depending on candidate fit.
Responsibilities
- Serve as first point of contact for employee IT issues (hardware, software, account access, connectivity)
- Provision and deprovision user accounts and devices (onboarding/offboarding)
- Manage device enrollment, patching, and compliance via MDM (Kandji)
- Administer user access and permissions in Google Workspace, Slack, Atlassian, 1Password, Okta
- Troubleshoot VPN connectivity (NordLayer)
- Translate technical issues into plain language for non-technical staff
- Document recurring issues and maintain internal knowledge base / SOPs
- Escalate complex issues to IT Manager or vendors as needed
- Maintain IT asset inventory (laptops, peripherals, licenses)
- Support conference room / AV setup for meetings as needed
- Assist with basic security hygiene (password resets, MFA enrollment, phishing awareness)
Requirements
- 1-3 years in an IT support, help desk, or technical support role
- Strong communication skills, especially explaining technical issues to non-technical people
- Comfortable in a fast-paced, ambiguous startup environment
- Fast learner, able to pick up new tools/systems with minimal onboarding
- Experience with: Atlassian (Jira/Confluence), Okta, Kandji, Slack, Google Workspace, 1Password, NordLayer (or similar VPN)
- Basic troubleshooting across macOS/Windows
Nice to Have
- Experience supporting a remote or hybrid workforce
- Familiarity with ticketing systems (Jira Service Management, Freshservice, Zendesk)
- Basic scripting/automation exposure (Shell, Python)
- Experience supporting multiple business entities or brands
