Hospitality Director

Chick-fil-A Urgent Opportunity: Immediate Opening for a Highly Skilled Hospitality Director

Are you passionate about leading a dynamic team in a fun, loving environment where your efforts truly make a difference? Do you thrive in a role that values integrity, innovation, and servant leadership? If yes, then this exciting Hospitality Director position at Chick-fil-A is perfect for you!

Working at Chick-fil-A® means more than just a job – it’s a chance to grow your leadership skills while contributing to a positive, people-focused workplace. Join us to enjoy excellent benefits, including paid time off, health insurance, 401k matching, and employee discounts, all while developing professionally in a supportive environment.

Key Responsibilities

• Collaborate with the Executive Team and Operator to build and maintain our Hospitality Promise
• Lead and coach Front of Home (FOH) Shift Supervisors and team members
• Partner with Training Director to implement training and new product rollouts
• Set and visually share team goals, celebrating wins regularly
• Monitor FOH labor, staffing, and daily hospitality quality standards
• Oversee hospitality equipment, facilities, and cash flow management
• Lead hospitality project teams and hold regular 1-on-1 meetings with supervisors
• Respond to customer feedback and maintain excellent communication within the team
• Own cash management system

Required Skills & Attributes

• Character: Operate with integrity, honor, and respect
• Chemistry: Align with Chick-fil-A’s vision and core values
• Competency: Proficient in all hospitality roles with strong leadership ability
• Innovation & Strategic Thinking: Ability to innovate and think strategically
• Results Oriented: Proven success in driving and achieving goals
• Communication: Effective communicator who shares ideas and feedback positively
• Serve Safe Certified: Knowledge of food safety procedures
• Servant Leadership: Commitment to leading by serving others

Benefits & Work Schedule

• Full-time position with flexible shifts including day, night, weekends, holidays, and overtime
• Comprehensive benefits: paid time off, health, dental, vision, and life insurance
• 401k matching and bonus pay opportunities
• Paid training and employee discounts to enhance your Chick-fil-A experience
• On-site work in a vibrant, team-oriented atmosphere

Location: Colonial Heights

Ready to join a motivated, enthusiastic team and take your hospitality leadership to the next level? Apply now to become a valued member of the Chick-fil-A family!

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.