Director of Resident Services

Description

About Cumberland Village

Cumberland Village is a 167-unit senior living community in Aiken, South Carolina, operated by Golden Bell Senior Living. We are committed to helping older adults live with independence, dignity, and purpose through hospitality, wellness, and access to supportive resources as their needs change.

We are seeking an enthusiastic, organized, and compassionate Director of Resident Services to coordinate resident well-being and serve as a trusted resource for residents and their families. This leader identifies changes in residents’ health, function, or cognition; assesses emerging support needs; and collaborates with families, providers, and community teams to develop practical plans that promote safety and independence.

The ideal candidate combines strong assessment and case management skills with sound judgment, proactive follow-through, and excellent communication. A nursing background is strongly preferred; candidates with relevant social work and senior-focused case management experience will also be considered.

Key Responsibilities

Resident Assessment and Care Coordination

• Participate in pre-admission screenings to assess whether a prospective resident’s needs can be appropriately supported within the community.
• Identify existing and anticipated care needs, explain available senior living and supportive-service options, and coordinate with Sales to support informed decisions.
• Conduct ongoing resident observations and systematic follow-ups to recognize changes in health, cognition, function, or psychosocial needs.
• Manage an active caseload; coordinate with residents, families, physicians, hospitals, rehabilitation providers, home health, hospice, and third-party caregivers.
• Coordinate returns from hospitals and rehabilitation settings, including follow-up on changes in medications, services, and resident needs.
• Develop and monitor service plans, documenting providers, service frequency, start dates, and contingency arrangements.

Acuity Monitoring and Resident Transitions

• Manage day-to-day resident acuity monitoring, including use of Sensi AI and concerns reported by community staff and resident-monitoring resources.
• Lead Transition Team meetings and care conferences; pursue appropriate supportive services and interventions before considering a change in living arrangements.
• Collaborate with Cumberland Village at Home and external agencies on individualized plans that help residents remain independent when appropriate.
• Keep the Executive Director informed of higher-risk resident situations, care needs, and potential transitions.

Resident Safety, Wellness, and Family Support

• Respond to falls, incidents, changes in condition, and resident safety concerns; ensure timely follow-up, documentation, and appropriate escalation.
• Support emergency response procedures, wellness checks, and resident safety practices in coordination with community staff.
• Partner with Life Enrichment and Dining on wellness initiatives, health education, and nutrition-related needs.
• Recognize and report potential abuse, neglect, exploitation, or self-neglect in accordance with applicable requirements and company policy.
• Serve as a key point of contact for resident and family concerns; guide sensitive conversations with empathy, clarity, and professionalism.

Documentation, Leadership, and Community Partnerships

• Maintain complete, timely, and confidential case notes, resident assessments, service plans, and records in the community’s systems.
• Follow applicable privacy requirements, South Carolina regulations, and company policies.
• Monitor and report key measures, including resident caseload, transitions, hospitalizations, early move-outs, and admission suitability.
• Train and support community staff in identifying and reporting changes in residents; supervise assigned resident-services team members, if applicable.
• Develop relationships with physicians, hospitals, home health and hospice providers, and community resources; promote Cumberland Village services through outreach and collaboration.
• Participate in community leadership efforts supporting resident satisfaction, retention, and occupancy.

Requirements

Qualifications

Required

• At least three years of experience working with older adults in healthcare, senior living, or social services.
• Strong resident assessment, case management, organization, documentation, and interpersonal skills.
• Ability to communicate effectively with residents, families, clinicians, and colleagues, including during difficult conversations.
• Proficiency with Microsoft Office and comfort using CRM, electronic health record, or comparable resident management systems.
• Valid driver’s license; ability to complete required background screening and drug screening.
• Current CPR/First Aid certification or willingness to obtain it.

Preferred / Also Considered

• Active South Carolina or applicable multistate nursing license: RN strongly preferred; LPN considered.
• Two or more years of case management, care coordination, or discharge planning experience in a hospital, home health, hospice, senior living, or managed care setting.
• Experience with geriatrics, senior living, or post-acute care; case management certification (such as CCM) is a plus.
• Candidates with a bachelor’s or master’s degree in social work or a related discipline and substantial senior-focused case management experience are encouraged to apply.

Compensation and Benefits

• Base salary of up to $80,000 annually, based on qualifications and experience.
• Performance-based bonus opportunity of up to $40,000 annually ($10,000 per quarter), contingent upon achievement of established performance metrics associated with Cumberland Village, Cumberland Hills, and Cumberland Village at Home.
• Health, dental, and vision insurance; 401(k) retirement plan; paid time off and holidays.

Schedule and Work Environment

Primarily an on-site, Monday–Friday position at Cumberland Village, with flexibility to respond to urgent resident needs. Some evening, weekend, or on-call availability may be required. The role involves walking throughout the community, periods of standing, and the ability to lift up to 25 pounds.

Apply

Interested candidates should submit a resume and a brief cover letter highlighting relevant nursing, case management, care coordination, or senior-services experience through this job posting.

Golden Bell Senior Living is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.