Community Manager

Agency:

GS&P

Job Function:

Strategy and Planning

Job Subfunction:

Account Planning and Brand Planning

Job Description:

Community Manager Job Description 

 

Key Responsibilities: 

 

• Develop organic social strategy 

• Create social content plans and publishing schedules in partnership with agency and brand teams. 

• Monitor social channels and respond to comments, messages, and relevant conversations in the brand’s voice. 

• Foster positive engagement and build relationships with followers, creators, and other community members. 

• Escalate sensitive, urgent, or customer-service matters through established processes. 

• Track community engagement and prepare regular reports with key learnings and recommendations. 

• Follow brand guidelines, platform policies, moderation standards, and response protocols. 

• Identify trends, questions, and emerging issues, and share relevant insights with internal teams.  

• Co-Development of creative content for ongoing monthly calendar in collaboration with creative team. 

 

Additional job details: 

 

Social Insight Mining 

• Platform: Track platform updates, cultural trends, and emerging behaviors—and turn them into actionable insights and opportunities 

• Audience: Develop specific social audience definitions, focusing on their social behaviors, interests, and interactions. 

• Brand: Create social brand and competitive audits 

• Produce social listening presentations geared towards insight and content creation appropriate for the brand and audience 

• Monitor social performance and adjust content in real time as needed 

• Recommend influencers that would align with the brand and audience 

Social Content Collaboration 

• Internally pitch real-time or trend-reactive content in response to cultural moments 

• Collaborate with internal teams to ensure content quality and consistency across formats 

Strategy Assisting 

• Partner with strategists to translate social insights into bigger-picture brand or comms strategy 

• Help develop social strategy along with strategists for brand campaigns and always-on content, including channel roles, content pillars, and audience targeting 

• Assist in briefs for content series or campaigns that are rooted in strategy, data, and cultural relevance 

• Contribute to post-campaign analysis and content performance reports, helping turn learnings into smarter future ideas 

Platform Proficiency: 

• All social platforms (Tiktok, Meta, X, Snapchat, Pinterest, Youtube) 

• Influencer Vetting Platforms (Meltwater, InflunencerIQ, etc) 

• Social Listening Tools (Meltwater, Brandwatch, etc) 

• Familiar with Social Management Tools (Sprout Social, Hootsuite, etc) 

• Editing Tools a plus (Capcut, etc) 

 

Salary Range: $85,000 - $100,000

To the extent permissible by local law, Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.

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For US Job Seekers:

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