Your mission

• Support day-to-day communication with assigned publishers and partners, helping maintain strong client relationships and ensuring timely responses to requests.

• Assist with onboarding of new partners, including platform setup support, documentation sharing, and basic training coordination.

• Monitor partner performance metrics such as revenue, traffic, fill rate, CPM, and viewability, and escalate insights or issues to senior team members.

• Help identify optimization opportunities across monetization channels under guidance from senior Account Managers.

• Coordinate internally with Product, Ad Operations, Development, and Support teams to follow up on partner requests and issue resolution.

• Participate in regular check-in calls and business review meetings with partners alongside senior team members.

• Assist with implementation and troubleshooting related to video players, ad tags, ad serving integrations, and monetization setups.

• Support CMS configurations, player template updates, and partner-specific setup tasks when needed.

• Track client requests, feature developments, and ongoing tasks through internal project management tools.

• Support billing, invoicing, and subscription-related operational processes.

• Learn and develop understanding of TargetVideo products, services, and digital advertising ecosystem.

Your profile

Requirements:

• 0–2 years of experience in Account Management, Customer Success, Client Services, Digital Operations, or similar roles (internship experience is also welcome).

• Strong written and verbal communication skills.

• Good organizational skills and ability to manage multiple tasks in a fast-paced environment.

• Analytical mindset with interest in reviewing data and performance metrics.

• Advanced English proficiency (written and verbal).

• Basic experience or familiarity with CRM and project management tools such as HubSpot, Jira, Trello, or Salesforce is a plus.

Preferred Qualifications:

• Interest in digital advertising, video monetization, or programmatic ecosystem.

• Basic understanding of Google Ad Manager, Prebid, Header Bidding, or ad serving concepts is a plus, but not required.

• Familiarity with video platforms, CMS tools, or OTT environments is considered a plus.

• Interest in AI tools and automation is a plus.

• Willingness to learn technical concepts related to ad tech and video monetization.

Why us?

• 35-hour week (08:00–15:00).

• Competitive salary that grows with you.

• Modern New Belgrade office (Airport City) + paid parking.

• Private health insurance for you + spouse/kids.

• Well-being support (Benefiti.rs or Fit Pass).

• Small, agile team — high ownership, visible impact.