Manager, Employee Experience

At IMCO, our talent is among the best! IMCO offers a uniquely stimulating and rewarding environment where you can help build and drive organizational transformation, all while seeking to challenge yourself, learn, and grow your career.

Our culture is built on collaboration and passion, with a shared commitment to delivering lasting value to the clients we serve. Located in downtown Toronto, our vision is to be the partner of choice for Ontario’s public sector funds and to build a high-performing, value-driven asset management firm.

This job posting is for an existing vacancy. If you are ready to deliver best-in-class service and join a collaborative, motivated and fun team of professionals, IMCO offers the opportunity to do impactful work and broaden your expertise.  

If you’re looking to use your expertise to drive strategic outcomes, we’d love to hear from you.

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IMCO is looking for a highly motivated Manager, Employee Experience to join our team! 

Reporting to the Director, Talent, Engagement and Inclusion, the Manager, Employee Experience evolves IMCO’s established employee engagement and listening capability into a broader enterprise Employee Experience mandate. The role takes an end-to-end view of the employee lifecycle, using employee insights and experience diagnostics to identify opportunities to improve key journeys, programs, processes, events and initiatives. Working in partnership with process owners and enabling teams, the role helps translate these insights into meaningful experience improvements while continuing to lead IMCO’s enterprise listening strategy and feedback-to-action approach.

This is a fixed-term contract opportunity for 15 months. 

As a Member of Our Team You Will be Responsible For:

Enterprise Listening & Insights 

• Execute IMCO’s enterprise listening strategy across annual and pulse surveys, quantitative and qualitative feedback and other employee insight channels. 
• Act as the subject matter expert and business owner for Workday Peakon Employee Voice, partnering with HR Operations support when required on survey mechanics, data integrity and routine administration. 
• Synthesise employee feedback, workforce data and business context into clear enterprise and functional insights for leaders, HR Business Partners and other decisionmakers. 
• Identify cross-enterprise themes, emerging risks and opportunities, and translate findings into priorities for action. 

 

Employee Experience & Journey Improvement 

• Own and maintain the Employee Experience roadmap, focusing effort on the employee journey and moments that matter most to IMCO’s strategy and workforce experience. 
• Own, manage and evolve IMCO’s enterprise employee experience programs, including the tenure recognition program, wellness and inclusion events, and enterprise recognition program, ensuring they remain relevant, well-governed and aligned with employee needs and IMCO’s priorities. 
• Own and partner with Communications on employee experience communications and campaigns related to holidays, heritage and awareness months. 
• Design and facilitate program sessions, events and related experiences as required to support effective enterprise delivery and employee participation. 
• Proactively partner with HR, communications, facilities, on enterprise initiatives, events and workplace changes that may affect the employee experience, helping to identify impacts, incorporate employee needs and support a cohesive experience. 
• Serve as a member of IMCO’s Health and Safety Committee, bringing an employee experience perspective to workplace health, safety and wellbeing priorities. Identify opportunities to integrate these priorities into employee experience programs, events and learning initiatives, and partner with relevant teams to support a coordinated and meaningful approach. 

• Lead discovery and diagnostic work to identify friction, root causes and improvement opportunities across priority journeys. 
• Partner with process owners and enabling teams to shape and advance improvements that enhance the employee experience, with clear outcomes and success measures. 

• Manage a practical portfolio of approximately two to three enterprise journey priorities per year, balancing impact, feasibility and organizational capacity. 

 

Engagement & Action Planning 

• Translate listening insights into clear enterprise themes, priorities and recommended focus areas that enable leaders and business areas to understand and act on their results. 
• Lead the enterprise-wide delivery and communication of employee engagement results, ensuring leaders and employees receive clear, consistent and actionable insights. 
• Establish the action-planning approach, tools, templates and reporting cadence to support consistent, business-led follow-through on employee feedback. 
• Partner with HR Business Partners to equip leaders with practical guidance, coaching and insight interpretation that supports local ownership of engagement outcomes and action planning. 
• Maintain visibility to business action-planning progress, barriers and outcomes, escalating enterprise-level themes or systemic issues that require broader organizational attention. 

Measurement & Continuous Improvement  

• Define and govern Employee Experience measures, baselines and success criteria, linking listening results to journey outcomes and business priorities where appropriate. 
• Monitor adoption, experience outcomes and unintended impacts, and recommend adjustments based on evidence. 
• Explore and test practical innovations in listening, journey design and experience measurement, scaling approaches that demonstrate value. 
• Provide concise reporting and recommendations to Talent leadership and enterprise stakeholders on priorities, progress, risks and outcomes.

What do you need to succeed?

• Post-secondary degree or diploma in Human Resources, Business, Organizational Development, Employee Experience or a related field; relevant professional certification is considered an asset. 
• Minimum 10 years of progressive experience in employee experience, organizational effectiveness, talent, culture, change, employee engagement or a related discipline, including experience influencing enterprise-wide initiatives and cross-functional stakeholders in a complex organizational environment. 
• Demonstrated experience designing enterprise listening strategies, interpreting quantitative and qualitative data, and translating employee insight into actionable priorities for IMCO leaders and the organization. 
• Demonstrated experience administering and leveraging Workday Peakon Employee Voice, or a comparable enterprise listening platform, to measure employee experience, generate workforce insights, identify trends and inform enterprise and functional action planning. 
• Excellent written, verbal, facilitation and executive communication skills, with the ability to translate complex findings into clear decisions, recommendations and priorities for IMCO leaders. 
• Demonstrated ability to develop clear, polished presentation materials and confidently present and facilitate for enterprise-wide, large and executive audiences. 
• Experience leading employee journey discovery, service design or human-centered design initiatives and improving cross-functional employee experiences across moments that matter. 
• Experience supporting organizational change, transformation or operating model initiatives through employee insight, experience design, stakeholder engagement and experience testing. 
• Strong program and portfolio management skills, with demonstrated success mobilizing IMCO partners across Talent, HR Operations, HR Business Partners, Communications, Technology, Workplace and the business to deliver enterprise-wide initiatives. 
• Experience establishing governance frameworks, journey principles, personas, standards, measurement approaches and accountability mechanisms across multiple stakeholder groups. 
• Strong analytical, critical-thinking and data storytelling skills, with sound judgement and attention to employee experience, organizational and business outcomes. 
• Ability to influence senior stakeholders, build trusted relationships, manage ambiguity and maintain momentum in IMCO's collaborative, cross-functional environment.

 

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The base salary range for this position is CAD $105,000.00 - $138,000.00. The placement within the range is determined by the range of market pay for the specific position, as well as the candidate's knowledge, skillset and experience relative to the requirements of the position and to internal peers. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you with the specific details for this position.

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We thank all applicants for their interest. Only those selected for an interview will be contacted.

Our hybrid work model prioritizes an office-first approach, encouraging employees to make the most of our collaborative workspace at 16 York Street, Suite 2400, Toronto, ON M5J 0E6. This welcoming environment fosters teamwork, connection, and professional growth. While flexibility remains a key component of our model, we believe that regular in-office engagement enhances productivity and strengthens our culture. Our approach supports a fulfilling lifestyle that balances professional ambition with personal wellbeing.

IMCO is committed to providing accommodation for people with disabilities throughout the recruitment process. If you require support, please let us know and we will work with you to meet your needs. Artificial intelligence (AI) tools may be used to support parts of our recruitment process, such as screening and assessments. However, all hiring decisions are made by our recruitment team. Candidates being considered for this position will be required to undergo background screening.