Senior Systems/Business Analyst (Service Management & ServiceNow)

Overview

Location: Hybrid Preferred (Denver, CO or Minneapolis, MN) | Remote Considered for Strong CandidatesEmployment Type: Full-time

 

Are you an experienced Business Analyst who enjoys bridging the gap between business needs and technology solutions? Trissential is hiring a Senior Systems/Business Analyst to join our client's Service Management organization and support critical initiatives across ServiceNow, process improvement, and service management functions.

This is an exciting opportunity to work with business stakeholders, process owners, and technical teams to improve enterprise service management capabilities while influencing how technology solutions are delivered across the organization.

 

What's in It for You?

• Join a highly visible Service Management organization supporting enterprise-wide initiatives
• Work across ServiceNow platform enhancements, process optimization, and service management transformations
• Collaborate with executive stakeholders, business leaders, and technical teams
• Participate in a newly evolving department with opportunities to influence future processes and standards
• Gain exposure to multiple ServiceNow modules and enterprise service management disciplines
• Contribute to strategic business process improvements that directly impact operational effectiveness
• Enjoy a collaborative environment that values innovation, problem-solving, and continuous improvement

Your Role & Responsibilities

Business Analysis & Requirements Management

• Gather, document, analyze, and validate business requirements from stakeholders
• Facilitate requirements workshops, discovery sessions, and stakeholder interviews
• Develop user stories, acceptance criteria, and functional requirements documentation
• Conduct current-state and future-state assessments to identify improvement opportunities
• Perform value stream analysis and process mapping activities
• Translate complex business needs into clear, actionable requirements for technical teams

Stakeholder Engagement & Communication

• Build strong relationships with business stakeholders and process owners
• Serve as a liaison between business users and IT delivery teams
• Facilitate meetings, workshops, demonstrations, and solution reviews
• Influence decisions and drive consensus among diverse stakeholder groups
• Communicate project status, risks, and recommendations to leadership and stakeholders

ServiceNow & Service Management Support

• Support the intake and prioritization process for new business requests
• Align business requirements with ServiceNow platform capabilities and best practices
• Partner with development teams to ensure successful solution delivery
• Provide guidance on platform governance and ServiceNow standardsSupport service management initiatives aligned with ITIL principles

Delivery & Lifecycle Support

• Participate throughout the entire solution lifecycle including requirements, design, testing, implementation, and post-production support
• Validate solutions against business requirements and expected outcomes
• Support backlog management and Agile delivery processes
• Monitor solution effectiveness and identify opportunities for continuous improvement
• Assist with governance processes, change management, and operational readiness activities

Skills & Experience You Should Possess

• 7+ years of Business Analysis, Systems Analysis, or related experience
• Experience gathering, analyzing, and documenting business and system requirements
• Strong business process analysis and process improvement experience
• Experience translating business needs into technical requirements and user stories
• Working knowledge of ServiceNow capabilities, architecture, and platform functionality
• Experience within Service Management or ITSM environments
• Familiarity with Agile methodologies, backlog management, and software delivery lifecycles
• Strong stakeholder management and relationship-building skills
• Experience facilitating workshops, meetings, and requirements sessions
• Excellent communication skills with both technical and non-technical audiences
• Ability to work independently while collaborating across business and technology teams

Bonus Points If You Have

• ServiceNow Business Analyst experience supporting enterprise implementations
• Knowledge of ServiceNow Service Catalog, ITSM, HRSD, SecOps, BCM, SPM, and automation capabilities
• ITIL-based service management experience
• Project coordination or project management exposure
• Experience supporting governance and organizational change initiatives
• Process improvement, Lean, or operational excellence experience
• Experience working within large enterprise environments

Education & Certifications You Need

• Bachelor's degree in Business, Information Technology, Computer Science, Information Systems, or a related field preferred.
• Business Analysis certifications are highly valued
• ITIL Foundation Certification preferred
• ServiceNow Business Analyst Certification preferred
• Agile, Scrum, or related certifications are a plus

What We Offer

At Trissential, we value collaboration, innovation, and continuous growth. By joining our client's team, you'll help drive meaningful business and technology improvements while working with talented professionals across the organization.

• Competitive Compensation –$71-$81 per hour. Final compensation is determined based on skill alignment, years of experience, and fair, market-based rates by geography.
• Comprehensive Benefits for you and your dependents – Extensive Medical Plans, Dental, Vision, HSA with company contribution, company sponsored Life Insurance and Short / Long term disability insurance, a host of voluntary plans including legal, hospital, accident, pet wellness, and 401k with matching
• Paid Holidays and Paid Time Off
• Career Development and Advancement – Expleo is a global company in 29 Countries worldwide with a high focus on development
• Strong Team Culture – Collaborate with experienced professionals who value precision, performance, and teamwork

This role is open only to candidates who are currently authorized to work in the United States.

Ready to be part of something exciting?

If you're passionate about business analysis, service management, process optimization, and helping organizations maximize their technology investments, we'd love to connect with you. Join Trissential and help shape the future of enterprise service delivery.