- Location
- Manila
- Workplace
- Remote
- Department
- APAC
- Seniority
- Senior
- Source
- Greenhouse
Description
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
What is the role
The Senior Engineer provides expert technical support across infrastructure, LAN, and WAN environments, delivering remote and onsite support, troubleshooting complex issues, and implementing technology projects. As a key escalation point, they partner with clients to design and deliver effective solutions, maintain system performance, and mentor junior team members.
The following include but may not be limited to the responsibilities of the Senior Engineer:
- Provide remote technical support across client infrastructure, network, and IT environments.
- Diagnose, troubleshooting, repair, configure, and upgrade hardware, systems, and network infrastructure.
- Investigate complex technical issues, identify solutions, and implement effective resolutions.
- Partner with clients to understand business requirements and recommend suitable technology solutions.
- Deliver infrastructure projects, including solution design, requirements gathering, implementation planning, and deployment.
- Develop and maintain technical documentation, procedures, and system designs.
- Monitor system performance, review logs, and manage incidents to ensure optimal service delivery.
- Collaborate with vendors and internal stakeholders to support successful client outcomes.
- Act as a senior escalation point, providing technical leadership, mentoring, and guidance to junior team members.
- Support solution architecture, technical pre-sales activities, and proposal development.
- Drive continuous improvement through process optimization, automation, and ongoing professional development.
Work Set-up / Work Schedule
- Remote
- 6:00 AM - 3:00 PM (Manila Time)
Who we are looking for
Successful candidate must possess:
- Must have 5+ years' experience in a Senior Engineer role, with a proven track record designing, implementing, and supporting enterprise infrastructure, networking, and security solutions.
- Strong knowledge of Windows Server, Active Directory, Microsoft 365, virtualization, cloud technologies, and cybersecurity.
- Experience with routing and switching (BGP, OSPF, VRRP), SD-WAN, and security appliances.
- Demonstrated success delivering IT infrastructure projects and supporting complex server environments.
- Excellent troubleshooting, documentation, communication, and stakeholder management skills.
- Strong leadership capabilities with the ability to mentor junior engineers and act as a technical escalation point.
- Client-focused, highly organized, and committed to continuous learning and professional development.
- Industry certifications (Fortinet, Cisco, Microsoft, VMware, Sophos, Citrix, or similar).
What we offer
- Work flexibility (Permanent WFH/Hybrid Set Up)
- Non-taxable allowance
- Day 1 HMO + 1 free dependent
- Sunlife Group Insurance
- Health and Wellness Reimbursement Benefits
- Company Salary Loans
- Government contributions
- Assistance with government loan payments
- 13th month pay
- Night differential pay
- Holiday pay (for hours worked on holidays)
- Mandated Leaves
- Work equipment provided
- Bonuses and incentives for upskilling
New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected] .
