Associate Key Account Performance Specialist – National

Associate Key Account Performance Specialist – National

*This is a remote position that requires you to work closely and collaboratively with a team.* 

About Townsquare Ignite:

Founded in 2010, Townsquare Ignite products and solutions are a combination of our owned and operated digital properties, our proprietary digital programmatic advertising platform, and an in-house demand and data management platform collecting valuable proprietary first-party data, and is the fastest growing revenue and profit driver of Townsquare Media.

Our Competitive Advantage:

• First-Party Data Collection: As a large-scale digital content publisher, we collect valuable first-party data from our audience, minimizing reliance on third-party data sources.
• Proprietary Advertising Technology: Our proprietary, all-in-one 360* advertising platform centralizes reporting, operations, and creative in a single streamlined system.
• Impactful Integration: Our in-house, DSP-agnostic trade desk integrates with more than 10 leading DSPs, giving us access to all major advertising exchanges and mobile app inventory.
• Massive Reach: We have access to over 250 billion impressions per day.
• Targeted Solutions and Customer Service: We provide hyper-targeted advertising solutions and offer white glove customer service.
• Multi-Platform Delivery: Our campaigns are delivered across desktop, mobile, apps, connected TV, email, paid search, and social media platforms, utilizing display, video, and native executions.
• Creative Support: We have a full-service design and creative team to help clients craft the right message and develop powerful creative for their campaigns.

The Associate Key Account Performance Specialist – National Opportunity:

Townsquare Ignite is looking for an Associate Key Account Performance Specialist to join our growing National Team, supporting key accounts across core verticals including Home Services, Legal, and Quick Service Restaurants (QSR).

This role works closely with our Key Account Performance Managers to support the strategy, execution, performance, and ongoing management of digital campaigns. You’ll collaborate across Sales, Campaign Management, Search, Buying, Analytics, and other internal teams to help ensure campaigns are set up accurately, launched successfully, and continuously evaluated against client goals and KPIs.

As an Associate, you’ll develop a strong understanding of our clients’ businesses, digital strategies, and the unique dynamics of the verticals we serve. You’ll assist with campaign recommendations, performance reporting, client communication, and internal coordination while building the strategic and relationship-management skills needed to grow into greater account ownership.

While this role does not directly manage campaigns within advertising platforms, you’ll play an important role in connecting client objectives with our internal teams and ensuring our Key Account Performance Managers have the information, insights, and support needed to deliver an exceptional client experience.

Success in this role is measured by campaign execution, responsiveness, quality of support, client satisfaction, and your continued development as a strategic digital partner.

Responsibilities:

Strategy & Account Support

• Partner with Key Account Performance Managers to support a portfolio of key accounts across Home Services, Legal, QSR, and other performance-driven verticals.
• Develop an understanding of each client’s business, objectives, customer journey, KPIs, and competitive landscape to help inform campaign strategy.
• Support the development and review of digital proposals and campaign recommendations to ensure proposed solutions align with client objectives.
• Provide insights and recommendations based on campaign performance, feedback from internal buying teams, and evolving client needs.
• Assist with identifying optimization, upsell, and renewal opportunities based on campaign performance and client goals.
• Develop expertise across Townsquare Ignite’s digital capabilities and the role each solution plays within a full-funnel strategy.
• Build strong cross-functional relationships and serve as a reliable resource for internal teams supporting assigned accounts.

Campaign Pre-Launch

• Partner with Key Account Performance Managers and internal teams to ensure campaigns are properly prepared for launch.
• Review incoming orders for accuracy and ensure campaign details align with approved strategies and client expectations.
• Coordinate necessary campaign elements, including creative assets, pixels, targeting, KPIs, reporting requirements, and other launch materials.
• Compile insertion order details and schedule campaigns for trafficking through internal workflow management systems.
• Assist with targeting recommendations based on client objectives, audiences, vertical considerations, and overall tactic mix.
• Help ensure all required information and assets are received and communicated to the appropriate internal teams prior to launch.

Campaign Post-Launch

• Monitor campaign performance and delivery in partnership with Key Account Performance Managers and internal buying teams.
• Review campaign data to identify trends, potential issues, optimization opportunities, and areas requiring additional analysis.
• Collaborate with internal teams to troubleshoot campaign issues and help ensure digital buys deliver successfully.
• Assist with monthly reporting, gathering data and developing clear performance insights and recommendations.
• Participate in client reporting calls and presentations alongside Key Account Performance Managers, developing the skills to take greater ownership of client communication over time.
• Support the development of post-campaign analyses that summarize results, key learnings, and recommendations for future campaigns.
• Coordinate campaign revisions, optimizations, upsells, and renewals with the appropriate internal teams.
• Deliver responsive, high-quality support to Key Account Performance Managers, Sales, and clients throughout the campaign lifecycle.
• Participate in team trainings and continually build expertise across Ignite solutions, digital advertising trends, and National Team verticals.
• Identify opportunities to improve processes and strengthen collaboration across departments.

Qualifications:

• 2+ years of experience in digital advertising, campaign management, account management, media, or a related field
• Familiarity with paid search, paid social, programmatic advertising, or multi-channel digital campaigns
• Experience supporting Home Services, Legal, QSR, or other performance-driven advertising verticals is a plus
• Strong analytical skills with the ability to interpret campaign data and develop meaningful insights
• Ability to translate client requests and objectives into clear direction for internal cross-functional teams
• Strong verbal and written communication skills, with an interest in continuing to develop client-facing presentation and relationship-management skills
• Highly organized and detail-oriented, with the ability to manage multiple accounts, campaigns, deadlines, and priorities simultaneously
• Collaborative approach with the ability to develop strong relationships across teams and departments
• Proactive, solutions-oriented mindset with the ability to identify issues and help drive them toward resolution
• Ability to communicate data and complex information in a clear, understandable way
• Familiarity with platforms and tools such as DSPs, Asana, Meta Business Manager, Google Ads, Google Analytics, Excel, and PowerPoint, or demonstrated ability to quickly learn new systems
• Ability to adapt and thrive in a fast-paced, evolving environment
• High level of accountability, curiosity, initiative, and teamwork
• Previous account management or client-facing experience is a plus

Benefits:

• Competitive Salary + Commission on Directly Managed Post-Live Revenue
• 3 weeks of PTO (+ 9 paid holidays)
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Casual, high-energy work environment
• Opportunity for upward mobility
• Company provided laptop
• Competitive salary + bonus program

Why you’ll love working at Townsquare Ignite:

We are a team of driven individuals who push ourselves and those around us to develop personally and professionally. You can expect a dynamic and competitive work environment. To foster your success, you’ll take part in a comprehensive training program, surrounded by a positive and supportive culture that encourages everyone to develop themselves and others. We’ve had countless internal promotions, and our goal is to continue the rapid growth of our company. Whatever your professional goals, you’ll have the opportunity to make steps toward your target and take your career to new heights!

TOWNSQUARE MEDIA BROADCASTING, LLC IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S.

Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.  Townsquare also maintains a drug and alcohol-free workplace. Improper interference with the ability of Townsquare Media’s employees to perform their job duties may result in discipline up to and including discharge.

#LI-EB2