Customer Service Representative

Position Overview:

The Guest Service Representative (CSR) interact with our guest over the phone. They provide information about products, take orders, and respond to guest complaints. They promote services, improve guest satisfaction, and answer guest questions.

Duties & Responsibilities:

· Stock and prepare workstations, make sandwiches (grilled and cold) prepares salads including lettuce greens.

· Prepares cookie trays, dessert trays, Sandwich trays and breakfast trays.

· Portion deli salads, dressings and lunch boxes.

· Brew coffee /tea, stock beverage station.

· Slice Bundt cakes, bread loaves, pies and wraps cookies/dessert bars for the market

· Confirm orders are accurate and special requests are noted and confirmed.

· Accurate quotes time when guest orders will be ready for pick up.

· Use emails and monitor Facebook posting about Wright’s.

· Entering and settling orders (current/future/here/to Go/ Catering Delivery) with our customized computer system.

· Coordinate with the other culinary stations and guest services department, providing the information and lead time they need to prepare menu items for on-time service.

· Prepare each order the Wright way, meeting the guests’ expectations. Always have the order ready on time.

· Use and follow recipes for every batch, measuring each ingredient precisely.

· Ensure quality and portion size over maximizing yields. Minimize needless waste.

· Promptly greet and assist guests and visitors anywhere on-premises. Share general information on Wright’s: history, business hours, and directions.

· Follow safe food handling and sanitation procedures; assist all other areas with meeting these standards.

· Maintain one’s workstation and other associated areas in a clean, safe, and organized condition; assist all other areas with meeting these standards.

· Keep all equipment and tools in peak condition, including routine maintenance and minor repairs.

· Create a clean, safe, comfortable and welcoming atmosphere front-of-the-house and back-of-the-house.

· Cheerfully participate in a workplace filled with warm greetings, friendly smiles, helping hands, and freely shared knowledge.

· Perform daily and weekly administrative tasks e.g. checklists, station counts, etc.

· Assist and support other departments to ensure every guest gets the Wright’s Experience and meets required standards and performance levels.

Key Skills & Requirements

· Interpersonal communication skills (written and verbal).

· Time Management Skills

· Strong computer skills

· Operate a variety of culinary equipment and tools when assisting other stations.

· Full-time must be available to work six (6) days a week, and mandatory overtime during peak season and other special occasions. Part-time must be available at least three (3) days a week.

· High School Diploma

· Preferably 1 year experience as a cashier or guest service rep for a high-volume restaurant, catering company, bakery, or similar food service operation preferred.

· Communicate with effective verbal and written skills with guests, managers, and staff

· Calm, flexible demeanor for handling the pressure of simultaneously coordinating a wide range of tasks, especially during high-volume times.

· Solve problems with minimal disruption to guests; seek assistance as needed to ensure guests receive a great experience.

· Servsafe Certified

· Work productively with limited supervision.

· Attentive to detail. (Note that some tasks require a very high level of accuracy to properly meet the standards of that task.)

· Basic math skills.

Physical Requirements:

· High standards of personal hygiene & appearance.

· Balancing, twisting, bending, stooping, walking, reaching, lifting, pulling, pushing, and climbing.

· Frequently lifting or moving heavy items up to 50 pounds.

· Standing in place for long periods of time.

· Comfort with working in a very fast-paced, crowded environment with co-workers and guests.

· Must be able to tolerate considerable exposure to unusual elements, such as extreme temperatures, fumes, smoke, cold, unpleasant odors, and loud noise.

Other Requirements:

· Consent to both pre-employment and post-hire reasonable suspicion drug testing.

· Consent to a pre-employment background check (criminal and driving).

· Tobacco-free, smoke-free, e-cigarette-free facility and grounds.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.