Planning & Portfolio Management Manager (Quản lý Hoạch định & Quản trị Dự án)

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Purpose / Mục tiêu vị trí

The Planning & Portfolio Management Manager supports the Senior Manager by coordinating portfolio planning, execution monitoring, reporting, and process governance. The role ensures initiatives are aligned with organizational objectives, supports operational effectiveness, and provides data‑driven insights for leadership decision‑making. This position focuses on managing processes, reporting, and portfolio coordination rather than enterprise‑level strategy leadership.

Job Responsibilities / Phạm vi công việc

1. Operational Planning

• Support development of annual portfolio plans aligned with organizational goals.

• Coordinate the collection and consolidation of business cases, roadmaps, and prioritization inputs.

• Assist in maintaining updated planning artifacts, ensuring accuracy and timely refresh.

2. Operations & Technology Performance Reporting

• Prepare monthly and quarterly Operations / Technology performance reports for leadership review.

• Consolidate KPI data, track trends, variances, risks, and issues across portfolio and operations.

• Conduct structured analysis to explain performance movements and highlight areas requiring attention.

• Translate data into clear, factual insights and observations to support leadership discussions and decisions.

• Support the Senior Manager in maintaining consistency, accuracy, and completeness of reporting materials.

3. Portfolio Management

• Manage day‑to‑day coordination of the CTOO project and program portfolio.

• Monitor progress against scope, budget, milestones, and risk indicators.

• Support governance forums (PMO meetings, SteerCo preparation, follow‑up).

• Assist senior manager with resource planning (FTE/capex) and maintain portfolio dashboards.

4. Business Analysis, Insights & Strategic Initiative Development

• Perform data‑driven deep‑dive analysis across operational, financial, and technology datasets to identify performance gaps, inefficiencies, trends, and improvement opportunities.

• Gather, validate, and analyze business requirements through structured interviews, workshops, and data interrogation to gain a clear understanding of underlying business needs.

• Translate analytical findings into clear, actionable recommendations that align with organizational objectives and CTOO strategic direction.

• Support Senior Manager to develop proposed initiatives—including scope, expected impact, resourcing assumptions, financial implications, and success metrics—for integration into the annual and multi‑year business plan.

• Collaborate with Portfolio, Finance, and Strategy teams to ensure initiatives are objective, feasible, and aligned across functions.

• Facilitate the transfer of approved initiatives to relevant business owners, ensuring clarity of requirements, delivery expectations, and measurable outcomes.

• Track progress and effectiveness of implemented initiatives, providing follow‑up analysis and improvement suggestions where necessary.

5. People & Stakeholder Collaboration

• Provide guidance to junior analysts or coordinators when required.

• Promote a collaborative working environment across functions and markets.

• Build strong relationships with project managers, functional leads, and operational teams.

6. Additional Responsibilities

• Undertake assigned tasks from line manager relating to portfolio, reporting, or process improvement.

• Demonstrate flexibility and proactive engagement in evolving business needs.

Job Accountability / Trách nhiệm chính

• Support to ensure timely, accurate delivery of portfolio reports and updates.

• Maintain clear and organized portfolio documentation and dashboards.

• Support to identify and escalate risks, issues, or dependency conflicts early.

• Support to ensure governance forums receive complete and high‑quality materials.

• Support operational readiness by coordinating documentation and process updates.

Performance measures/Kết Quả Công Việc

• Accuracy and timeliness of portfolio reports and updates.

• Quality of documentation (low number of reworks).

• Percentage of action items closed on time.

• Early identification of risks and dependencies.

• Compliance with process governance standards and audit requirements.

• Feedback from stakeholders and leadership teams.

Job Requirements / Yêu cầu

Qualifications & Experience

• Bachelor’s degree in Business Administration, Technology, Operations, or related field.

• At least 4 years of experience in project/portfolio management, PMO, or operations management.

• Experience working in matrix environments with cross‑functional teams.

• Familiarity with project management methodologies (PMO, Agile, Waterfall).

• Strong analytical and reporting capabilities.

Skills & Competencies

• Planning & Coordination

• Reporting & Data Analysis

• Stakeholder Management

• Problem Solving & Decision Making

• Collaboration & Influencing Skills

• Adaptability & Resilience

• Strong Communication & Presentation Skills

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.