Front Desk

Description

Pain Management Practice | Bastrop & North Austin, TX

We are a growing pain management practice seeking a dependable, professional, and patient-focused Medical Front Desk to join our team. This position plays an important role in creating a positive patient experience while ensuring that daily clinic operations run smoothly and efficiently.

Schedule & Locations

This position works at two clinic locations:

• Monday: Bastrop, TX
• Tuesday–Friday: North Austin, TX

Reliable transportation and the ability to work at both locations are required.

Responsibilities

The Medical Front Desk Representative will be responsible for:

• Greeting patients and providing a professional, welcoming check-in and check-out experience
• Answering and routing incoming phone calls
• Scheduling and rescheduling patient appointments
• Verifying and updating patient demographic information, insurance information, identification, pharmacy, and contact information
• Collecting copays, deductibles, and other patient-responsibility balances as appropriate
• Scanning and maintaining accurate patient documentation
• Documenting patient communications and telephone encounters
• Communicating effectively with providers, clinical staff, billing, authorization, and other team members
• Monitoring schedules and helping maintain an efficient patient flow
• Responding professionally to patient questions and concerns
• Protecting patient confidentiality and following HIPAA requirements
• Completing other administrative duties necessary to support daily clinic operations

EMR

Our practice uses eClinicalWorks (eCW) as our electronic medical record system.

Previous eClinicalWorks experience is strongly preferred, but candidates with experience using other medical EMR/EHR systems will also be considered.

Job Type: Full-time

Work Location: In person — Bastrop on Mondays and North Austin Tuesday through Friday

Requirements

Qualifications

We are looking for someone who:

• Has previous medical front desk, medical receptionist, or patient services experience
• Is comfortable working in a fast-paced medical office
• Has excellent communication and customer-service skills
• Is organized and able to manage multiple responsibilities at once
• Pays close attention to detail and documentation
• Is comfortable communicating with patients by phone and in person
• Understands the importance of accurate insurance and demographic information
• Is dependable, punctual, and professional
• Works well as part of a team
• Is comfortable learning and using electronic medical record systems

Experience in pain management, orthopedics, spine, neurology, or another specialty medical practice is a plus.

What We're Looking For

The ideal candidate understands that the front desk is more than a check-in station. It is a central communication point for the entire practice. Accurate documentation, clear communication, attention to detail, and excellent patient service directly affect clinical care, scheduling, authorizations, billing, and the overall patient experience.We are looking for someone who takes ownership of their responsibilities, communicates well with both patients and coworkers, and wants to grow with a successful medical practice.